Kimberly Ayala

Trailblazer
DISC Type : DI

Member at Women of Customer Success

United States

Overview

Kimberly Ayala is the Director of Customer Success at Akeneo, leading strategy across the Americas and APAC. With over 15 years of experience, she specializes in guiding enterprise customers through complex tech transformations and driving business outcomes. She holds a Masters degree from the University of Connecticut School of Business.

Outside of her primary role, Kimberly is deeply invested in the customer success community. She is an ambassador for the Customer Success Collective, where she co-hosts a podcast and speaks at conferences. She also volunteers with Women of Customer Success, focusing on mentorship and community efforts.

She was recently named one of the "One to Watch in Customer Success" for 2025.

Personality Overview

Values Relationships

Friendly But Fast

Persuasive

They respond better to a combination of speed and relationship.  They are more likely to be open to unproven but exciting technologies. They like to keep things under control.

Topics They Care About

Customer Success Evolution
Her posts discuss the shift in how CS measures success and defines value, emphasizing that ignoring these changes can leave professionals behind.
Strategic Account Management
Has extensive experience managing high-value enterprise accounts and developing strategic success plans to ensure customers achieve their business objectives.
Change Management
She is a Prosci® Certified Change Practitioner and writes about capitalizing on industry changes, highlighting her expertise in driving adoption and transformation.

Media Appearances

Speaking segmentation with Kimberly Ayala, Akeneo. Featured in Customer Success Collective

See Now

Kimberly Ayala - Customer Success Collective. Featured in Customer Success Collective

See Now

Kimberly Ayala | Customer Success Summit | New York. Featured in Customer Success Collective – Event Site

See Now

Work History

3-2025
Member at Women of Customer Success
10-2023
Ambassador at Customer Success Collective
1-2022
Director of Customer Success, North & South America at Akeneo
3-2020 - 1-2022
Director of Strategic Account Management at Firstup
3-2019 - 4-2020
Customer Success Manager at Firstup

Education

2011 - 2014
Master's degree from University of Connecticut School of Business
Six-Sigma Green Belt Certified from Management and Strategy Institute

More Information

Social Presence :

Prographics :

Exp : 8 Location : United States Job Level : Mid-senior Designation : Member at Women of Customer Success
URL has been copied!

Insights For Selling To Kimberly

During A Call Or A Meeting

DO's

  • Talk about yourself and some of your achievements at the start of the conversation
  • Ask them for a lunch or coffee once some rapport has been established
  • Help them visualize the impact of their decision

DONT's

  • Don't make any commitments that you might not be able to fulfill
  • Don’t hesitate from asking questions or pushing them, but take a friendly approach
  • Do not look like someone who doesn’t know what they are talking about

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kimberly is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Kimberly

  • If they are not convinced, they will say no albeit in a friendly manner.


Insights For Deal Planning

    How fast (or slow) will Kimberly move?

  • They can make decisions quickly if they develop trust in you and conviction in the product.
  • Can Kimberly take some risk or not?

  • They can take risks if necessary.

You And Kimberly

Personality Compatibility


More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.