Managing Director - Customer and Operations Strategy and Performance Analytics at American Airlines
📍 Dallas-Fort Worth Metroplex, United States
As a Managing Director at American Airlines, Kipp Stoneman leads customer and operations strategy with a focus on performance analytics. His career progressed from international pricing and revenue management to overseeing complex crew workforce and schedule planning. He is a graduate of the University of Wisconsin-Madison.
Kipp is a family-oriented individual who values showing appreciation for frontline employees. He has brought his family along to serve holiday meals to the operations crew, finding the experience fulfilling and inspiring.
He once served Christmas Day meals to the airlines operations staff alongside his family.
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Experience
13 Years
Current Role
Managing Director - Customer and Operations Strategy and Performance Analytics
Job Level
Mid-senior
Location
Dallas-Fort Worth Metroplex, United States
Personality Overview
How Kipp shows up
Unexpressive
Tough To Convince
Late Adopter
They are heavily focused on quality and prefer doing things the right way, even if it takes time. They tend to have clarity about their needs and constraints, and are unlikely to over-promise. They do not like taking risks at all and go for proven options in the end.
Priorities
Topics Kipp cares about
Workforce Planning
His career evolved from revenue management into pilot and flight-attendant planning, driving a sophisticated strategic workforce planning transformation at American Airlines.
Aviation Revenue Management
He has extensive experience in the aviation industry, starting in international pricing and holding roles in revenue capture and sales analysis.
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Career
Work history
7-2025
Managing Director - Customer and Operations Strategy and Performance Analytics
American Airlines
12-2021 - 7-2025
Managing Director - Crew Workforce and Schedule Planning
American Airlines
6-2016 - 12-2021
Director - Crew Workforce Planning
American Airlines
1-2012 - 12-2013
Manager - International Pricing
US Airways
1-2011 - 1-2012
Senior Analyst - Sales Planning and Analysis
US Airways
In the press
Media appearances
Episode 76 – Kipp Stoneman – American Airlines – SWP. Featured in Spotify
Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.
Other American Airlines Employees
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