Kipp Stoneman

Examiner
DISC Type : cs

Managing Director - Customer and Operations Strategy and Performance Analytics at American Airlines

Dallas-Fort Worth Metroplex, United States

Overview

As a Managing Director at American Airlines, Kipp Stoneman leads customer and operations strategy with a focus on performance analytics. His career progressed from international pricing and revenue management to overseeing complex crew workforce and schedule planning. He is a graduate of the University of Wisconsin-Madison.

Kipp is a family-oriented individual who values showing appreciation for frontline employees. He has brought his family along to serve holiday meals to the operations crew, finding the experience fulfilling and inspiring.

He once served Christmas Day meals to the airlines operations staff alongside his family.

Personality Overview

Unexpressive

Tough To Convince

Late Adopter

They are heavily focused on quality and prefer doing things the right way, even if it takes time.  They tend to have clarity about their needs and constraints, and are unlikely to over-promise. They do not like taking risks at all and go for proven options in the end.

Topics They Care About

Workforce Planning
His career evolved from revenue management into pilot and flight-attendant planning, driving a sophisticated strategic workforce planning transformation at American Airlines.
Aviation Revenue Management
He has extensive experience in the aviation industry, starting in international pricing and holding roles in revenue capture and sales analysis.
Operational Analytics
His current role as Managing Director of Customer and Operations Strategy and Performance Analytics highlights his focus on data-driven operational improvements.

Media Appearances

Episode 76 – Kipp Stoneman – American Airlines – SWP. Featured in Spotify

See Now

Episode 76 – Kipp Stoneman – American Airlines – SWP Podcast. Featured in SWP (Strategic Workforce Planning) Podcast

See Now

Work History

7-2025
Managing Director - Customer and Operations Strategy and Performance Analytics at American Airlines
12-2021 - 7-2025
Managing Director - Crew Workforce and Schedule Planning at American Airlines
6-2016 - 12-2021
Director - Crew Workforce Planning at American Airlines
1-2012 - 12-2013
Manager - International Pricing at US Airways
1-2011 - 1-2012
Senior Analyst - Sales Planning and Analysis at US Airways

Education

2001 - 2005
Bachelor of Science from University of Wisconsin-Madison
Education details unavailable from Arizona State University

More Information

Social Presence :

Prographics :

Exp : 13 Location : Dallas-Fort Worth Metroplex, United States Job Level : Mid-senior Designation : Managing Director - Customer and Operations Strategy and Performance Analytics at American Airlines
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Insights For Selling To Kipp

During A Call Or A Meeting

DO's

  • Ask them which other stakeholders would be important for this purchase decision
  • First of all, focus on building their confidence by sharing examples, case studies etc.
  • Be firm in your communication and stay in control

DONT's

  • Don't use phrases like 'do not worry', 'i promise' etc.
  • Don't be very accepting if that is your natural style, stay firm
  • Don't rely on relationship building even if they act pleasantly

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kipp is

  • For them, low risk and acceptance by others are very important, followed by proof of ROI.
  • Will you ever get a clear answer from Kipp

  • They don’t say no often, they push out the decisions or keep going around in circles.

Insights For Deal Planning

    How fast (or slow) will Kipp move?

  • They do not like to take decisions in a hurry, so they could be slow in making their mind up.
  • Can Kipp take some risk or not?

  • They are low on risk-appetite and prefer to make informed decisions.

You And Kipp

Personality Compatibility


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