Kirk Jones in

Kirk Jones

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Sr. Director Product Management UC-CC Applications at Avaya
📍 Edwardsburgh/Cardinal, Ontario, Canada

Kirk Jones is a customer-centric technology leader at Avaya with over 15 years of experience. As Sr. Director, he specializes in shaping AI-powered, cloud-based customer experience platforms (CCaaS/UCaaS), focusing on enterprise innovation and SaaS transformation. Colleagues describe him as data-driven, outcome-oriented, and a collaborative leader.

He was publicly recognized and humbled to be singled out for his contributions by the International Avaya Users Group (IAUG), highlighting his strong partnership with customers.

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Experience
26 Years
Current Role
Sr. Director Product Management UC-CC Applications
Job Level
Senior
Location
Edwardsburgh/Cardinal, Ontario, Canada
Personality Overview

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Priorities

Topics Kirk cares about

AI-Driven CX
As Sr. Director for AI & CCaaS/UCaaS Product Delivery, he leads Avaya's strategy in applying AI to enhance customer experience platforms and drive innovation.
Cloud Transformation
His work focuses on helping enterprises modernize legacy systems by adopting scalable and secure SaaS solutions and multi-cloud platforms.
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Career

Work history

11-2021
Sr. Director Product Management UC-CC Applications
Avaya
1-2020
Director Product Management
Avaya
6-2017
Product Manager
Avaya
4-2013
Market Readiness Manager
Avaya
5-2011 - 3-2013
Global Market Introduction
Avaya
In the press

Media appearances

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Education

Kirk has no verified education history

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Behavioral profile

DISC profile (public)

DISC behavioral profile

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