Kourtney Walsh in

Kourtney Walsh

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Senior Director of Customer Service at Baylor Genetics
📍 Houston, Texas, United States

Kourtney Walsh is the Senior Director of Customer Service at Baylor Genetics, where she has built her career through several promotions. An experienced client relations manager from the healthcare industry, she is a strong professional with a Bachelor of Science from Penn State University and is skilled in business process improvement.

Outside of her professional role, Kourtney is passionate about community fundraising. She recently led the "Apple Bottom Genes" team for the March for Babies fundraiser, a movement dedicated to the health of mothers and their babies, showcasing her commitment to important causes.

Kourtney led a fundraising team for March for Babies, an organization focused on protecting babies and helping mothers.

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Experience
10 Years
Current Role
Senior Director of Customer Service
Job Level
Senior
Location
Houston, Texas, United States
Personality Overview

How Kourtney shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Kourtney cares about

Customer Experience
Her career progression at Baylor Genetics includes roles like "Associate Director, Customer Experience & Success" and "Director of Customer Experience & Digital Transformation."
Service Improvement
Previously held the title of Senior Manager, Service Improvement and lists "Business Process Improvement" as a key skill, indicating a focus on operational excellence.
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Career

Work history

7-2025
Senior Director of Customer Service
Baylor Genetics
6-2023
Director of Customer Service
Baylor Genetics
7-2022 - 6-2023
Associate Director, Customer Experience & Success
Baylor Genetics
4-2021 - 7-2022
Senior Manager, Service Improvement
Baylor Genetics
8-2020 - 4-2021
Manager of Business Planning & Execution
Baylor Genetics
In the press

Media appearances

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Education
2010 - 2014
Bachelor of Science - BS
Penn State University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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