Kristen S.

Enthusiast
DISC Type : i

Director, Cybersecurity Governance at American Airlines

United States

Overview

Kristen S. is the Director of Cybersecurity Governance at American Airlines, leveraging a strong background from her time as a Director at PwC. Her expertise includes NIST frameworks, risk mitigation, and security awareness, demonstrating significant leadership in the cybersecurity and privacy sectors.


Her post about partnering with colleagues and clients to deliver innovative solutions suggests she is a highly collaborative and forward-thinking professional.

Personality Overview

Consensus Focused

Amiable & Agreeable

Optimistic

They agree with others often, so exercise caution when relying on their word.  Unlike D or C types, they are convinced more by stories and testimonials. They prefer to build relationships rather than staying totally transactional.

Topics They Care About

Cybersecurity Governance
As the current Director at American Airlines, she is deeply involved in establishing and overseeing the company's cybersecurity framework and policies.
Cyber Risk Management
Her experience at PwC and Berry Appleman & Leiden LLP was focused on risk reporting, mitigation strategies, and applying industry standards like NIST.
Collaborative Innovation
She has publicly emphasized the importance of partnering with colleagues and clients to build innovative, future-focused solutions in cybersecurity.

Media Appearances

Kristen has no verified media appearances

Work History

11-2025
Director, Cybersecurity Governance at American Airlines
7-2019 - 11-2025
Director, Cybersecurity and Privacy at PwC
8-2017 - 6-2019
Cybersecurity and Privacy at PwC
5-2016 - 7-2017
Director of Enterprise Security at Berry Appleman & Leiden LLP
6-2008 - 5-2016
Cybersecurity and Privacy Manager at PwC Advisory Services

Education

Kristen has no verified education history

More Information

Social Presence :

Prographics :

Exp : 17 Location : United States Job Level : Mid-senior Designation : Director, Cybersecurity Governance at American Airlines
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Insights For Selling To Kristen

During A Call Or A Meeting

DO's

  • Speak from experience about success that the product has seen with other customers
  • Ask them how their day is going or exchange some other pleasantries
  • Give them the opportunity to lead the conversation where possible

DONT's

  • Don’t be excessively objective, be like a storyteller with them
  • Don’t be too formal with them, they trust informality more
  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kristen is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Kristen

  • They probably won't say no directly.


Insights For Deal Planning

    How fast (or slow) will Kristen move?

  • They are not the ones to make fast decisions, even while they stay committed.
  • Can Kristen take some risk or not?

  • They can take some low-probability risks if needed.

You And Kristen

Personality Compatibility


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