Kristi Faltorusso in

Kristi Faltorusso

Initiator · DISC type Di
Chief Customer Officer at ClientSuccess
📍 New York City Metropolitan Area, United States

Kristi Faltorusso is the Chief Customer Officer at ClientSuccess, bringing over 13 years of experience in scaling customer success teams within the SaaS industry. Colleagues often describe her as a supportive, empathetic, and driven leader. She holds a Bachelor of Fine Arts from Long Island University.

Outside of work, Kristi is a dedicated marathon runner who recently completed her first race, the NYC Marathon. She also hosts the "Shes So Suite" podcast, where she shares insights and stories to empower professionals, with a particular focus on female leadership in the tech industry.

Kristi ran the prestigious NYC Marathon, one of the World Marathon Majors, as her very first marathon.

Read the full overview →
Experience
4 Years
Current Role
Chief Customer Officer
Job Level
Leadership
Location
New York City Metropolitan Area, United States
Personality Overview

How Kristi shows up

Impact-Oriented
Friendly Challenger
Risk-Accepting

They don’t mind taking a stand if they believe in something. They measure a product on its merit but can be influenced by strong testimonials. They usually prefer to drive the conversation.

Priorities

Topics Kristi cares about

CS Leadership
With over a decade of experience, she focuses on building and mentoring customer success teams with a practical, no-fluff, customer-first approach to drive retention and growth.
Female Empowerment
Actively helps women succeed in tech through her "She's So Suite" podcast and her role as an Executive Sponsor for the New York chapter of Women of Customer Success.
+5 more topics Login to view topics
Career

Work history

4-2022
Chief Customer Officer
ClientSuccess
4-2021 - 4-2022
VP of Customer Success
ClientSuccess
2-2024
Podcast Host
She's So Suite
5-2024
Limited Partner, Stage 2 Capital Catalyst
Stage 2 Capital
4-2024
Founding LP
Success Venture Partners
In the press

Media appearances

How Training Impacts CS & Business Growth with Kristi Faltorusso. Featured in WorkRamp Podcast
See now
ClientSuccess Strengthens Leadership Team with New Customer Success Executive. Featured in ClientSuccess (company news release)
+4 more appearances Login to view media
Education
BFA
Long Island University
High School Diploma
Glen Cove High School
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

Other ClientSuccess Employees

Explore more public profiles from related professionals.

Krista Roberts
Krista Roberts
Director, Success Services
ClientSuccess

More profiles

Discover additional public profiles from our index.

Kristyn McGowan
Kristyn McGowan
Area Director
Ivy Rehab Network
 Kritika Bisht
Kritika Bisht
Digital Marketing Executive
Docxster
 Kriz Oledan
Kriz Oledan
Flutter Developer
Consumer Tech Ltd.
 K. Ryan Jenkins
K. Ryan Jenkins
US Army Commerce and Trade Officer
United States Army Reserve
Unlock the full playbookSee exactly how to sell to Kristi. Free, 10 seconds.