Kristi Faltorusso is an award-winning Customer Success executive, currently serving as the Chief Customer Officer at ClientSuccess. With over a decade of experience, she specializes in building and scaling CS organizations at hyper-growth B2B SaaS companies. People often describe her as empathetic, driven, fair, and a phenomenal servant leader.
Outside of her executive role, Kristi is deeply committed to community building and mentorship. She founded "Keeping CS Simple" to provide resources for CS professionals and is a founding advisor for CS Ladies, a group supporting women in the industry. She also hosts a podcast focused on inspiring future generations of female leaders.
Unique fact: Kristi is a certified CrossFit Level 1 Trainer, showcasing her dedication to fitness and coaching outside the tech world.
Read the full overview →Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.
Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.
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