Kristi Faltorusso in

Kristi Faltorusso

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Chief Customer Officer at ClientSuccess
📍 New York City Metropolitan Area, United States

Kristi Faltorusso is an award-winning Customer Success executive, currently serving as the Chief Customer Officer at ClientSuccess. With over a decade of experience, she specializes in building and scaling CS organizations at hyper-growth B2B SaaS companies. People often describe her as empathetic, driven, fair, and a phenomenal servant leader.

Outside of her executive role, Kristi is deeply committed to community building and mentorship. She founded "Keeping CS Simple" to provide resources for CS professionals and is a founding advisor for CS Ladies, a group supporting women in the industry. She also hosts a podcast focused on inspiring future generations of female leaders.

Unique fact: Kristi is a certified CrossFit Level 1 Trainer, showcasing her dedication to fitness and coaching outside the tech world.

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Experience
4 Years
Current Role
Chief Customer Officer
Job Level
Leadership
Location
New York City Metropolitan Area, United States
Personality Overview

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Priorities

Topics Kristi cares about

Customer Success Strategy
Her entire career is focused on building and scaling CS teams to increase retention, growth, and advocacy. She founded Keeping CS Simple to share best practices.
Scaling SaaS Companies
She has extensive experience leading CS at hyper-growth B2B SaaS companies like Sisense, BetterCloud, and ClientSuccess, focusing on creating predictable retention and expansion.
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Career

Work history

4-2022
Chief Customer Officer
ClientSuccess
4-2021 - 4-2022
VP of Customer Success
ClientSuccess
2-2024
Podcast Host
She's So Suite
5-2024
Limited Partner, Stage 2 Capital Catalyst
Stage 2 Capital
4-2024
Founding LP
Success Venture Partners
In the press

Media appearances

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Education
BFA
Long Island University
High School Diploma
Glen Cove High School
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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