Kristiina Mark

Enthusiast
DISC Type : i

Senior Customer Success Manager at Wise

Tallinn, Harjumaa, Estonia

Overview

Kristiina has no verified overview

Personality Overview

Optimistic

Amiable & Agreeable

Consensus Focused

They are generally friendly, so be careful when relying on their word.  Unlike D or C types, they are convinced more by stories and testimonials. They are more about building relationships than just cutting deals.

Topics They Care About

Kristiina has no verified topics they care about

Media Appearances

Kristiina has no verified media appearances

Work History

2-2024
Senior Customer Success Manager at Wise
2-2022 - 2-2024
Team Lead - LATAM Operations at Wise
8-2021 - 2-2022
Global Products Operations Specialist at Wise
3-2020 - 7-2021
Senior Operations Specialist at Wise
10-2018 - 2-2020
Operations Specialist at Wise

Education

2011 - 2016
Master of Engineering (MEng) from University of Aberdeen
2008 - 2011
Secondary School from Nõo Reaalgümnaasium

More Information

Social Presence :

Prographics :

Exp : 12 Location : Tallinn, Harjumaa, Estonia Job Level : Middle Designation : Senior Customer Success Manager at Wise
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Insights For Selling To Kristiina

During A Call Or A Meeting

DO's

  • Ask them how their day is going or exchange some other pleasantries
  • Speak from experience about success that the product has seen with other customers
  • Compliment them about their personality if you get a chance

DONT's

  • Don't be critical or challenge them openly, they can react defensively
  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Don’t be excessively objective, be like a storyteller with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kristiina is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Kristiina

  • They will hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Kristiina move?

  • Even when they are constantly engaged, they do not reach decisions quickly.
  • Can Kristiina take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Kristiina

Personality Compatibility


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