Laís Ferro Pradines

Inquirer
DISC Type : dc

Gerente de Operações | Onboarding at isaac

São Paulo, São Paulo, Brazil

Overview

Laís Ferro Pradines is an Operations Manager at isaac, specializing in Customer Success and Onboarding for technology firms. With a background in Architecture and a postgraduate degree from Insper, she excels at structuring implementation journeys that reduce churn and accelerate time-to-value. She has over five years of experience leading teams and automation projects.

Her career began in architecture and urbanism before she transitioned into becoming a leader in customer success operations for the technology industry.

Personality Overview

Hard To Convince

Demanding

Upfront

They don’t always try to control the conversation but neither do they like yielding it fully.  They focus on objectivity in a pitch and pay little attention to bells and whistles. They care equally about the product and its potential impact.

Topics They Care About

Customer Onboarding
Specializes in structuring and leading onboarding operations to deliver immediate and tangible value to new clients.
Operational Efficiency
Focuses on creating automated, low-touch models and standardized processes to improve the customer journey and team performance.
Team Leadership
Passionate about managing and developing leaders and teams, fostering a culture of innovation and collaboration.

Media Appearances

Laís has no verified media appearances

Work History

2-2025
Gerente de Operações | Onboarding at isaac
10-2023 - 2-2025
Customer Success Coordinator | Onboarding at Cobli
2-2022 - 10-2023
Partner Success Coordinator at IS Entrega
6-2021 - 2-2022
Partner Sucess Analyst Sr at IS Entrega
11-2020 - 4-2021
Gestão de Operações e Relacionamento com o Cliente at Grupo IHS Medicina e Tecnologia

Education

2020 - 2021
Certificate from Insper Instituto de Ensino e Pesquisa
2010 - 2015
Bacharelado em Arquitetura e Urbanismo from CESMAC

More Information

Social Presence :

Prographics :

Exp : 7 Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Gerente de Operações | Onboarding at isaac
URL has been copied!

Insights For Selling To Laís

During A Call Or A Meeting

DO's

  • Make sure that they have the necessary authority, they could present false stature sometimes
  • Refer to testimonials from others in similar positions
  • Stress on the business value that your product offers

DONT's

  • Avoid long winding pitches, stay objective
  • Refrain from asking too many questions
  • Don't try too hard to get friendly, let it happen with time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Laís is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Laís

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Laís move?

  • Their decision making speed is somewhere in the middle.
  • Can Laís take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Laís

Personality Compatibility


More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.