Lacey E. in

Lacey E.

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Customer Onboarding and Enablement Manager at SoundHound AI
📍 Phoenix, Arizona, United States

Lacey is a SaaS Enablement Leader at SoundHound AI with nearly a decade of experience in fast-paced technology environments. She specializes in program management, process improvement, and building customer-centric teams. Colleagues describe her as a knowledgeable, hard-working, and exemplary professional with strong business acumen.

Lacey combines her technical expertise with a creative background as a certified master makeup artist, approaching her work with humor. She identifies as an Enneagram 8, "The Challenger, " and values curiosity, leadership, and teamwork. Her motto is "smarter doesn’t mean harder. . . #staycurious #workhardplayhard. "

Unique fact: She is an international award-winning makeup artist, having won 1st place in the Beauty/Fantasy category at the IMATS competition in London.

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Experience
4 Years
Current Role
Customer Onboarding and Enablement Manager
Job Level
Middle
Location
Phoenix, Arizona, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Lacey cares about

SaaS Enablement
Her core professional focus is on transforming tech adoption and building teams who are proficient and passionate about the software they use.
Agentic AI
Her recent social media activity shows a keen interest in the latest developments in AI, specifically mentioning agentic AI and tools like Google's Gemini.
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Career

Work history

9-2025
Customer Onboarding and Enablement Manager
SoundHound AI
1-2025
Member
PreSales Collective
1-2024 - 9-2025
Senior Web Implementation Manager (WMS)
ShipBob
7-2022 - 12-2023
Implementation Specialist - WMS
ShipBob
9-2021 - 4-2022
Senior Implementation Consultant (Team Lead)
Pathways
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2002 - 2007
Bachelor's Degree
Liberty University
2013 - 2014
Master Certification
The Make Up For Ever Academy NYC
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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