Lacey E.

Initiator
DISC Type : Di

Customer Onboarding and Enablement Manager at SoundHound AI

Phoenix, Arizona, United States

Overview

Lacey is a SaaS Enablement Leader at SoundHound AI with nearly a decade of experience in fast-paced technology environments. She specializes in program management, process improvement, and building customer-centric teams. Colleagues describe her as a knowledgeable, hard-working, and exemplary professional with strong business acumen.

Lacey combines her technical expertise with a creative background as a certified master makeup artist, approaching her work with humor. She identifies as an Enneagram 8, "The Challenger, " and values curiosity, leadership, and teamwork. Her motto is "smarter doesn’t mean harder. . . #staycurious #workhardplayhard. "

Unique fact: She is an international award-winning makeup artist, having won 1st place in the Beauty/Fantasy category at the IMATS competition in London.

Personality Overview

Conviction Driven

Risk-Accepting

Confident

They respond well to objective pitches but also attach some value to relationships.  They usually prefer to drive the conversation. They don’t mind taking a stand if they believe in something.

Topics They Care About

SaaS Enablement
Her core professional focus is on transforming tech adoption and building teams who are proficient and passionate about the software they use.
Agentic AI
Her recent social media activity shows a keen interest in the latest developments in AI, specifically mentioning agentic AI and tools like Google's Gemini.
Process Improvement
A consistent theme in her career, she has experience creating and standardizing SOPs, managing sales-to-implementation handoffs, and improving internal workflows.

Media Appearances

Lacey has no verified media appearances

Work History

9-2025
Customer Onboarding and Enablement Manager at SoundHound AI
1-2025
Member at PreSales Collective
1-2024 - 9-2025
Senior Web Implementation Manager (WMS) at ShipBob
7-2022 - 12-2023
Implementation Specialist - WMS at ShipBob
9-2021 - 4-2022
Senior Implementation Consultant (Team Lead) at Pathways

Education

2002 - 2007
Bachelor's Degree from Liberty University
2013 - 2014
Master Certification from The Make Up For Ever Academy NYC

More Information

Social Presence :

Prographics :

Exp : 4 Location : Phoenix, Arizona, United States Job Level : Middle Designation : Customer Onboarding and Enablement Manager at SoundHound AI
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Insights For Selling To Lacey

During A Call Or A Meeting

DO's

  • Focus on the big picture and the strategic value of your product
  • Keep your pitch focused on the impact but insert some anecdotes into it
  • Clearly address the competitive aspects

DONT's

  • Don’t keep repeating the same information, it could make them impatient
  • Don't be unorganized, be prepared for the pitch
  • Don’t be very informal even if they are being so themselves

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Lacey is

  • Product value plays a big role, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Lacey

  • If they do not firmly believe in you, they will refuse without hesitation.

Insights For Deal Planning

    How fast (or slow) will Lacey move?

  • If they develop confidence in your product and you, then they can make fast decisions.
  • Can Lacey take some risk or not?

  • If necessary, they have the ability to take risky decisions.

You And Lacey

Personality Compatibility


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