Laio Quintanilha Rios in

Laio Quintanilha Rios

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Coordenador de operações at GetNinjas
📍 São Paulo, São Paulo, Brazil

Laio Quintanilha Rios is an Operations Coordinator at GetNinjas, specializing in performance, continuous improvement, and customer experience. With an MBA in Business Management from USP/Esalq, colleagues describe him as a dedicated, data-driven, and efficiency-focused leader who excels in planning and WFM.

At a previous company, Laio successfully implemented the entire Workforce Management (WFM) process for operations in both Brazil and Colombia from the ground up.

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Experience
9 Years
Current Role
Coordenador de operações
Location
São Paulo, São Paulo, Brazil
Personality Overview

How Laio shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Laio cares about

CX Planning
He publicly emphasizes that strategic planning is the fundamental base for quality customer service and operational success.
Operational Efficiency
Peers highlight his consistent dedication to embedding efficiency into all processes, making it a core principle of his work.
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Career

Work history

12-2024
Coordenador de operações
GetNinjas
5-2022 - 11-2024
Gerente de Planejamento e Operações Latam
ADDI
12-2021 - 5-2022
Coordenador de Planejamento e Projetos
Neon
4-2021 - 11-2021
Coordenador de planejamento
Neon
9-2019 - 3-2021
Supervisor de Planejamento e Controle.
Neon
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
10-2022 - 4-2024
Gestão de Negócios
MBA USP/Esalq
2013 - 2018
Bacharelado em Engenharia
Faculdade de Engenharia São Paulo - FESP
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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