Lalit Kumar

Critic
DISC Type : C

Sr Machine Learning Engineering Manager at ServiceNow

Hyderabad, Telangana, India

Overview

Lalit Kumar is a Sr. Machine Learning Engineering Manager at ServiceNow, specializing in building cutting-edge AI agent platforms from the ground up. An alumnus of Birla Institute of Technology and Science, Pilani, he has deep expertise in GenAI and Agentic AI, creating scalable solutions to enhance productivity and growth.

Driven by a passion for innovation and technology, Lalit actively shares his knowledge by mentoring others in the AI field. Through platforms like Topmate, he offers guidance on career goals and helps aspiring engineers navigate the complexities of the industry, demonstrating a commitment to fostering new talent.

His teams work on AI solutions was showcased on the main keynote stage at ServiceNows K25 conference in Las Vegas.

Personality Overview

Information Seeker

ROI Driven

Objective Thinker

They prefer to do logical analysis and value evidence over emotions.  They don’t appreciate bells and whistles unless backed by data. They enjoy working alone and do not rely on others very often.

Topics They Care About

Agentic AI Platforms
He currently leads a team driving the future of Agentic AI by building a scalable AI agent platform with advanced memory capabilities at ServiceNow.
AI-driven Productivity
His personal introduction highlights a passion for creating AI solutions that directly enhance business productivity, efficiency, and overall growth.
Career Mentorship
He actively provides 1: 1 mentorship and career guidance to professionals on platforms like Topmate, focusing on the AI and machine learning space.

Media Appearances

Lalit has no verified media appearances

Work History

9-2025
Sr Machine Learning Engineering Manager at ServiceNow
2-2024 - 9-2025
Senior Staff Software Engineer at ServiceNow
2-2022 - 2-2024
Staff Software Engineer at ServiceNow
8-2019 - 2-2022
Senior Software Engineer at ServiceNow
12-2017 - 7-2019
Software Engineer at ServiceNow

Education

2010 - 2012
M.E from Birla Institute of Technology and Science, Pilani

More Information

Social Presence :

Prographics :

Exp : N/A Location : Hyderabad, Telangana, India Job Level : N/A Designation : Sr Machine Learning Engineering Manager at ServiceNow
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Insights For Selling To Lalit

During A Call Or A Meeting

DO's

  • Be ready to answer many clarity-seeking questions and requests for information
  • Keep some extra margin while sharing pricing, they are likely to negotiate later
  • Be formal and objective, they will appreciate it more

DONT's

  • Don't give superficial answers, they are easily rattled by them
  • Avoid phrases like ‘trust me’, ‘others just love’ etc.
  • Do not use very emotional or colorful language

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Lalit is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Lalit

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Lalit move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Lalit take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Lalit

Personality Compatibility


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