Lauren Lewis

Commander
DISC Type : D

Chief Operating Officer at OVO

Amersham, England, United Kingdom

Overview

Lauren is the Chief Operating Officer at OVO, leading a 5, 000-person global operation focused on customer-centric transformation through platform technology and AI. With a BSc in Psychology and a certification in Agile Leadership, people who have worked with her describe her as an inspirational leader, natural coach, and highly intuitive.

She is a passionate advocate for mentorship, helping colleagues achieve their potential. Lauren actively champions causes she believes in, including better protection for customer-facing employees and promoting sponsorship for women in the workplace. She leverages her platform to support and uplift others in business.

Her operational teams were recently named European Contact Centre of the Year 24 and UK Complaints Team of the Year 25.

Personality Overview

Very Quick

Candid & Clear

Decisive

They do not care very much about building rapport or relationships.  They respond well to strong and respectful communication. They prefer to move quickly, and expect the same from others.

Topics They Care About

Customer-Centric Operations
Leads a 5, 000-person team focused on improving customer experience and service, with her teams winning multiple national and European awards.
Leadership & Coaching
Identifies as a 'Leadership Coach' and is consistently praised for her intuitive mentoring and ability to build high-performing, purpose-led teams.
Women in Business
Actively posts about creating access and sponsorship for women, believing that providing the right platform is critical for enabling talent and ambition.

Media Appearances

OVO appoints Lauren Lewis as Chief Operating Officer. Featured in OVO Group

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Lauren Lewis, OVO Energy Ltd: Profile and Biography. Featured in Bloomberg

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On the move: OVO reveals new COO, Ørsted announces top team. Featured in Utility Week

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Work History

11-2024
Chief Operating Officer at OVO
2-2023 - 11-2024
VP of Operations at OVO
4-2021 - 2-2023
Director of Business Change and Transformation at OVO
1-2020 - 4-2021
Head of Programmes and Change at OVO
10-2017 - 1-2020
Senior Manager at Baringa Partners

Education

2005 - 2008
BSc Psychology from Cardiff University / Prifysgol Caerdydd
2019 - 12-2022
PG Cert from University of Chester

More Information

Social Presence :

Prographics :

Exp : 16 Location : Amersham, England, United Kingdom Job Level : Leadership Designation : Chief Operating Officer at OVO
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Insights For Selling To Lauren

During A Call Or A Meeting

DO's

  • Get to the point quickly instead of spending time doing small talk
  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.
  • When negotiating terms, help them build an impression that they are the ones calling the shots

DONT's

  • Don't try too hard to forge relationships with them
  • Avoid being a storyteller and don’t try to oversell
  • Avoid being too verbose

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Lauren is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Lauren

  • If they decide not to go ahead, they will say no without hesitation.

Insights For Deal Planning

    How fast (or slow) will Lauren move?

  • If convinced, they can reach decisions quite fast.
  • Can Lauren take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Lauren

Personality Compatibility


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