Lauren Lewis in

Lauren Lewis

Commander · DISC type D
Chief Operating Officer at OVO
📍 Amersham, England, United Kingdom

Lauren is the Chief Operating Officer at OVO, leading a 5, 000-person global operation focused on customer-centric transformation through platform technology and AI. With a BSc in Psychology and a certification in Agile Leadership, people who have worked with her describe her as an inspirational leader, natural coach, and highly intuitive.

She is a passionate advocate for mentorship, helping colleagues achieve their potential. Lauren actively champions causes she believes in, including better protection for customer-facing employees and promoting sponsorship for women in the workplace. She leverages her platform to support and uplift others in business.

Her operational teams were recently named European Contact Centre of the Year 24 and UK Complaints Team of the Year 25.

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Experience
16 Years
Current Role
Chief Operating Officer
Job Level
Leadership
Location
Amersham, England, United Kingdom
Personality Overview

How Lauren shows up

Very Quick
Candid & Clear
Decisive

They do not care very much about building rapport or relationships. They respond well to strong and respectful communication. They prefer to move quickly, and expect the same from others.

Priorities

Topics Lauren cares about

Customer-Centric Operations
Leads a 5, 000-person team focused on improving customer experience and service, with her teams winning multiple national and European awards.
Leadership & Coaching
Identifies as a 'Leadership Coach' and is consistently praised for her intuitive mentoring and ability to build high-performing, purpose-led teams.
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Career

Work history

11-2024
Chief Operating Officer
OVO
2-2023 - 11-2024
VP of Operations
OVO
4-2021 - 2-2023
Director of Business Change and Transformation
OVO
1-2020 - 4-2021
Head of Programmes and Change
OVO
10-2017 - 1-2020
Senior Manager
Baringa Partners
In the press

Media appearances

OVO appoints Lauren Lewis as Chief Operating Officer. Featured in OVO Group
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Lauren Lewis, OVO Energy Ltd: Profile and Biography. Featured in Bloomberg
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Education
2005 - 2008
BSc Psychology
Cardiff University / Prifysgol Caerdydd
2019 - 12-2022
PG Cert
University of Chester
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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