Lauren Lucchese Pandel in

Lauren Lucchese Pandel

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Sr. Director, Product Design - AI Experiences at Sprout Social, Inc.
📍 Greater Chicago Area, United States

Lauren is the Senior Director of Product Design for AI Experiences at Sprout Social, where she leads the strategy for human-centered AI and UX. A graduate of the University of Michigan and holding an MS in Human-Computer Interaction from DePaul University, she has a robust background in building design teams and systems.

Outside of her core role, Lauren is actively involved in the design community, participating in leadership roundtables with other senior professionals. She frequently champions her team and company online, showing a passion for building a strong and collaborative work environment through active recruitment and support for her colleagues.

She built and led the team at Capital One that launched Eno, the first natural language chatbot by a major U.S. bank.

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Experience
15 Years
Current Role
Sr. Director, Product Design - AI Experiences
Job Level
Senior
Location
Greater Chicago Area, United States
Personality Overview

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Priorities

Topics Lauren cares about

Human-Centered AI
Her current role and entire professional focus are on specializing in AI-first experience design at scale, ensuring a user-centric approach to new technology.
Conversational UI
Previously led a team at Capital One that built and launched trusted conversational UIs, including Eno, the first natural language chatbot from a major U.S. bank.
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Career

Work history

9-2024
Sr. Director, Product Design - AI Experiences
Sprout Social, Inc.
9-2021 - 10-2024
Director, Product Design - Analytics & AI Experiences
Sprout Social, Inc.
11-2019 - 9-2021
Sr. Manager, Product Design
Sprout Social, Inc.
9-2018 - 11-2019
Sr. Manager, Product Design + Content Strategy
Cars.com
3-2017 - 8-2018
Head of AI Content Design (Manager)
Capital One
In the press

Media appearances

Speaker Profile – Lauren Lucchese (Head of AI Content, Capital One) at Web Directions Summit. Featured in Web Directions Summit
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Education
BA
University of Michigan
2014 - 2015
MS Human-Computer Interaction
DePaul University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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