Laurie Lomuscio-Kark in

Laurie Lomuscio-Kark

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Customer Strategy Director at Cresta
📍 Greater Boston, United States

Laurie Lomuscio-Kark is an AI transformation leader and Customer Strategy Director at Cresta. She specializes in enterprise modernization, digital strategy, and operational excellence, with previous experience at Hi Marley and EY. She holds an MBA from the University of California, Irvine and is described by colleagues as passionate, focused, and hardworking.

Outside of her direct responsibilities, Laurie is seen as a natural teacher and a supportive mentor. Colleagues have highlighted her willingness to invest time in others and her passion for developing B2B relationships and fostering supportive team environments where people feel valued and empowered to grow professionally.

While building her team at a previous company, she personally took to social media to recruit experienced professionals for complex implementation roles.

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Experience
15 Years
Current Role
Customer Strategy Director
Job Level
Mid-senior
Location
Greater Boston, United States
Personality Overview

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Priorities

Topics Laurie cares about

AI Transformation
Her career is centered on using AI to drive efficiency, improve agent performance, and deliver measurable business results for enterprise clients.
Customer Engagement
Focuses on helping companies modernize customer communication and transform contact center operations through intelligent technology.
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Career

Work history

6-2026
Customer Strategy Director
Cresta
8-2025 - 6-2026
Director of Customer Deployment & Delivery
Hi Marley
7-2023 - 8-2025
Engagement Manager
EY
8-2022 - 7-2023
Senior Consultant
EY
7-2021 - 8-2022
Senior Consultant
Liberty Mutual Insurance
In the press

Media appearances

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Education
Master of Business Administration - MBA
University of California, Irvine - The Paul Merage School of Business
Bachelor of Science
D'Amore-McKim School of Business at Northeastern University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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