Laurin Hunt

Initiator
DISC Type : Di

Senior Customer Success Manager at Auctane

Atlanta, Georgia, United States

Overview

Laurin is a Senior Customer Success Manager at Auctane, focusing on growth strategy, change management, and technology adoption for e-commerce merchants. Described by colleagues as the "gold standard" for CSMs, she combines technical depth with a customer-first mindset to help businesses navigate complex transitions and achieve growth.

In a previous role, Laurin built relationships by traveling directly to merchant sites, learning their operations firsthand and face-to-face.

Personality Overview

Friendly Challenger

Conviction Driven

Risk-Accepting

They measure a product on its merit but can be influenced by strong testimonials.  They don’t mind taking a stand if they believe in something. They respond well to objective pitches but also attach some value to relationships.

Topics They Care About

E-commerce Growth
Passionate about helping SMB and enterprise merchants scale by guiding them through platform transitions, pricing conversations, and complex operational challenges.
Data & Analytics
Recently completed her ShipStation Certification and highlighted analytics as her favorite and most relevant module for understanding tariffs and consumer spending.
Customer Relationships
Believes in building strong connections with merchants, having previously worked as a Field CSM that met clients on their turf to learn their operations.

Media Appearances

Laurin has no verified media appearances

Work History

3-2026
Senior Customer Success Manager at Auctane
1-2025
Field Customer Success Manager at Auctane
3-2024 - 1-2025
Customer Success Manager at Auctane
4-2022 - 3-2024
Associate Manager, Merchant Support at Auctane
3-2021 - 4-2022
User success specialist at ShipStation

Education

Laurin has no verified education history

More Information

Social Presence :

Prographics :

Exp : 7 Location : Atlanta, Georgia, United States Job Level : Middle Designation : Senior Customer Success Manager at Auctane
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Insights For Selling To Laurin

During A Call Or A Meeting

DO's

  • Refer to testimonials from well known people to highlight the value of your product
  • Focus on the big picture and the strategic value of your product
  • Keep your pitch focused on the impact but insert some anecdotes into it

DONT's

  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don’t keep repeating the same information, it could make them impatient
  • Don't be unorganized, be prepared for the pitch

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Laurin is

  • Belief in the value of the product, relationship and a sense of accomplishment matter the most.
  • Will you ever get a clear answer from Laurin

  • They are not shy of saying no if they do not develop trust in your product.

Insights For Deal Planning

    How fast (or slow) will Laurin move?

  • They can take fast decisions if they develop conviction in the product and find you trustworthy.
  • Can Laurin take some risk or not?

  • They have the capability of taking risky decisions if necessary.

You And Laurin

Personality Compatibility


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