Lavanya Katchala

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DISC Type : DC

Senior Customer Success Manager at Keka HR

Hyderabad, Telangana, India

Overview

Lavanya Katchala is a Senior Customer Success Manager at Keka HR, specializing in fostering long-term client partnerships, reducing churn, and ensuring product adoption. Her background includes experience as a Senior Human Resources Executive at Amazon, and she holds a Bachelor of Technology from SRKR Engineering College.

During her college years, she demonstrated leadership as a senior member of the computer engineering student association. Her professional interests include major enterprise technology companies like IBM and Oracle, reflecting a deep engagement with the broader tech landscape.

She was named the "Customer Champion" by Kekas founder, recognizing her dedication and hard work.

Personality Overview

ROI Driven

Precise But Practical

Fast But Analytical

They respond well to strong and respectful communication.  They prefer to be the ones controlling the conversation or defining the terms. They like to move fast and expect the same from others.

Topics They Care About

Client Retention
Her specialization involves fostering long-term partnerships and providing strategic guidance to reduce customer churn.
HR Technology
Combines her current role at Keka HR with past experience in HR operations at Amazon, showing a deep understanding of the HR tech space.
Customer Experience
Focuses on collaborating with cross-functional teams like sales and product to deliver a cohesive and positive experience for clients.

Media Appearances

Lavanya has no verified media appearances

Work History

8-2024
Senior Customer Success Manager at Keka HR
3-2023 - 7-2024
Customer Success Manager at Keka HR
11-2019 - 1-2023
Senior Human Resources Executive at Amazon
6-2019 - 10-2019
Trainee at iB Hubs
7-2017 - 6-2019
senior body member in SRKRACE. at SRKR Engineering College

Education

2016 - 2019
Bachelor of Technology from SRKR Engineering College
2013 - 2016
government polytechnic college srikakulam from bhashyam public school visakhapatnam

More Information

Social Presence :

Prographics :

Exp : 8 Location : Hyderabad, Telangana, India Job Level : Middle Designation : Senior Customer Success Manager at Keka HR
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Insights For Selling To Lavanya

During A Call Or A Meeting

DO's

  • Make sure that you circle back fast on any action items, it wins their trust
  • Speak about competitive differentiation that your product offers
  • Objectively showcase the impact that your product creates

DONT's

  • Do not back off when challenged, respond with a confident, objective answer instead
  • Don’t be in a rush to invite them for a social meet and greet
  • Do not hesitate from asking counter questions, just avoid challenging their authority

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Lavanya is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Lavanya

  • If they are not convinced, they will have no hesitation in telling you the same.

Insights For Deal Planning

    How fast (or slow) will Lavanya move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Lavanya take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Lavanya

Personality Compatibility


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