Lee Ann Weales

Examiner
DISC Type : cs

Customer Service Manager at Escalade Sports

Evansville, Indiana, United States

Overview

Lee Ann is a customer experience professional and the Customer Service Manager at Escalade Sports. She specializes in new system implementations, having led teams through Salesforce and ERP platform launches. People who have worked with her describe her as thorough, knowledgeable, patient, and an excellent trainer.

She has a passion for connecting strategy and service, often drawing parallels between her professional expertise and personal experiences, such as planning her own wedding. Her interests include major brands known for their customer focus, like The Walt Disney Company and Amazon.

Unique fact: Lee Ann is a PACE Registered Paralegal, bringing a unique legal background to her customer service and training career.

Personality Overview

Overcautious

Unexpressive

Status Quo Seeker

The only way to convince them is by showing them examples and ample proof.  They are heavily focused on quality and prefer doing things the right way, even if it takes time. They are always well-planned and adopt a systematic approach.

Topics They Care About

CRM/ERP Implementation
She has a proven history of supporting customer service teams in developing and launching both Salesforce and ERP platforms at previous companies.
Customer Service Training
Her recommendations praise her as a great trainer who adapts her approach. She is certified in Creative Training Techniques.
Leadership and Culture
She frequently posts about the importance of leadership in setting a team's culture, norms, and sense of ownership.

Media Appearances

Lee has no verified media appearances

Work History

7-2020
Customer Service Manager at Escalade Sports
1-2012 - 5-2020
Training Supervisor at MasterBrand Cabinets
1-2006 - 1-2012
Consumer Affairs Analyst at MasterBrand Cabinets
1-1998 - 1-2006
Paralegal at Birk & Birk Attorneys at Law

Education

1998 - 2002
General Business from Indiana University Southeast

More Information

Social Presence :

Prographics :

Exp : 27 Location : Evansville, Indiana, United States Job Level : Middle Designation : Customer Service Manager at Escalade Sports
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Insights For Selling To Lee Ann

During A Call Or A Meeting

DO's

  • Expect them to be vague in response to your questions, ask firmly and pointedly
  • Ask them which other stakeholders would be important for this purchase decision
  • Expect them to be slow and cautious, encourage them to ask more questions

DONT's

  • Don't rely on relationship building even if they act pleasantly
  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't push them too hard to make fast decisions, give them time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Lee Ann is

  • Proof of usage by others in the industry, case studies showing ROI are likely to work the best with them.
  • Will you ever get a clear answer from Lee Ann

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Lee Ann move?

  • They are some of the slowest movers and take their time reaching decisions.
  • Can Lee Ann take some risk or not?

  • They have very low acceptance of risk even if they do not say it directly.

You And Lee Ann

Personality Compatibility


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