Liliane Bernardes Santana
Login to view DISC.Liliane Bernardes Santana is a seasoned executive with over 20 years of experience in customer experience and retail operations. As the former Director of Customer Excellence at Grupo Boticário, she transformed customer service into a strategic pillar for growth. She holds an MBA from FIA Business School.
Currently on a sabbatical for personal and family development, Liliane is taking a strategic pause to recharge, pursue new knowledge, and spend quality time with her family. She is passionate about creating customer-centric cultures and developing high-performance teams driven by innovation and exceptional results.
Her leadership was instrumental in Grupo Boticário winning three awards at the prestigious Prêmio Consumidor Moderno.
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