Lily Rose Mbaya in

Lily Rose Mbaya

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Customer Success Operations at Thatch
📍 Austin, Texas Metropolitan Area, United States

Lily Rose Mbaya is a customer success and operations professional specializing in the intersection of healthcare and fintech. Her background as a Senior Underwriter at Klarna gives her deep expertise in risk assessment, AML, and loss prevention. Colleagues describe her as intelligent, curious, and determined.

She is passionate about mission-driven work and simplifying complex systems to prioritize peoples needs. Her career choices reflect a commitment to joining teams that create meaningful, positive impacts, particularly in the healthcare space.

Unique fact: She has transitioned from a pure-play fintech giant to a specialized health-tech company to better align her work with her personal mission.

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Experience
7 Years
Current Role
Customer Success Operations
Location
Austin, Texas Metropolitan Area, United States
Personality Overview

How Lily shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Lily cares about

Healthcare & Fintech
Her career is focused on this intersection, driven by a passion to simplify the complexity of the healthcare system using innovative financial solutions.
Mission-Driven Work
Her social media posts and move to Thatch show a strong desire to do meaningful work that helps people and contributes to a greater good.
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Career

Work history

9-2024
Customer Success Operations
Thatch
1-2023 - 9-2024
Senior Underwriter
Klarna
6-2021 - 9-2024
Implementation & Onboarding Specialist | Merchant Support Services
Klarna
6-2019 - 6-2021
Customer Relations Manager | Social Media Specialist
Klarna
In the press

Media appearances

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Education
Education details unavailable
Otterbein University
2020 - 2022
Associate of Arts - AA
Columbus State Community College
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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