Liz Adriana Castellanos Romero in

Liz Adriana Castellanos Romero

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Directora de operaciones y Experiencia al cliente at Carvajal Tecnología y Servicios
📍 Bogotá D.C. Metropolitan Area, Colombia

Liz Adriana Castellanos Romero is the Director of Operations and Customer Experience at Carvajal Tecnología y Servicios. With a specialization in Strategic Management, she has extensive experience leading large-scale operations, customer service centers, and managing national commercial networks of over 5, 400 establishments.

She is focused on continuous professional development, having completed an Agile MBA and other certifications to enhance her strategic leadership skills. She follows major business publications like Forbes and CNN Business to stay current on industry trends.

Unique fact: She recently became a certified CEM (Customer Experience Management) expert through Izo.

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Experience
21 Years
Current Role
Directora de operaciones y Experiencia al cliente
Location
Bogotá D.C. Metropolitan Area, Colombia
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Liz cares about

Customer Experience (CX)
Her role is centered on customer experience, and she recently earned a CEM expert certification, indicating a deep professional commitment to this field.
Strategic Operations
As Director of Operations with a degree in Strategic Management, she is focused on the high-level planning and execution of business operations.
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Career

Work history

1-2022
Directora de operaciones y Experiencia al cliente
Carvajal Tecnología y Servicios
3-2021 - 3-2025
Directora de Operaciones UEN Pagos y Recaudos
Carvajal Tecnología y Servicios
7-2010 - 3-2021
Gerente de comercios
Carvajal Tecnología y Servicios
10-2007 - 6-2010
Directora Centro De Servicio al Afiliado Y Mercadeo
Covinoc S.A.
3-2004 - 10-2007
Carrera Empresarial
Covinoc S.A.
In the press

Media appearances

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Education
2015 - 2016
Especialista en Gerencia Estrategica
Universidad de La Sabana
2020 - 2021
Agyle MBA
Latam education - Universidad Carlos III de Madrid
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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