Liz Adriana Castellanos Romero is the Director of Operations and Customer Experience at Carvajal Tecnología y Servicios. With a specialization in Strategic Management, she has extensive experience leading large-scale operations, customer service centers, and managing national commercial networks of over 5, 400 establishments.
She is focused on continuous professional development, having completed an Agile MBA and other certifications to enhance her strategic leadership skills. She follows major business publications like Forbes and CNN Business to stay current on industry trends.
Unique fact: She recently became a certified CEM (Customer Experience Management) expert through Izo.
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