Liz Adriana Castellanos Romero

Questioner
DISC Type : c

Directora de operaciones y Experiencia al cliente at Carvajal Tecnología y Servicios

Bogotá D.C. Metropolitan Area, Colombia

Overview

Liz Adriana Castellanos Romero is the Director of Operations and Customer Experience at Carvajal Tecnología y Servicios. With a specialization in Strategic Management, she has extensive experience leading large-scale operations, customer service centers, and managing national commercial networks of over 5, 400 establishments.

She is focused on continuous professional development, having completed an Agile MBA and other certifications to enhance her strategic leadership skills. She follows major business publications like Forbes and CNN Business to stay current on industry trends.

Unique fact: She recently became a certified CEM (Customer Experience Management) expert through Izo.

Personality Overview

Cautious & Analytical

Systematic

Not Easily Convinced

They prefer to do thorough analysis of any situation.  While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters. They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.

Topics They Care About

Customer Experience (CX)
Her role is centered on customer experience, and she recently earned a CEM expert certification, indicating a deep professional commitment to this field.
Strategic Operations
As Director of Operations with a degree in Strategic Management, she is focused on the high-level planning and execution of business operations.
Payment Networks
Previously managed a national network of over 5, 400 commercial establishments in the Payments and Collections business unit at Carvajal.

Media Appearances

Liz has no verified media appearances

Work History

1-2022
Directora de operaciones y Experiencia al cliente at Carvajal Tecnología y Servicios
3-2021 - 3-2025
Directora de Operaciones UEN Pagos y Recaudos at Carvajal Tecnología y Servicios
7-2010 - 3-2021
Gerente de comercios at Carvajal Tecnología y Servicios
10-2007 - 6-2010
Directora Centro De Servicio al Afiliado Y Mercadeo at Covinoc S.A.
3-2004 - 10-2007
Carrera Empresarial at Covinoc S.A.

Education

2015 - 2016
Especialista en Gerencia Estrategica from Universidad de La Sabana
2020 - 2021
Agyle MBA from Latam education - Universidad Carlos III de Madrid

More Information

Social Presence :

Prographics :

Exp : 21 Location : Bogotá D.C. Metropolitan Area, Colombia Job Level : N/A Designation : Directora de operaciones y Experiencia al cliente at Carvajal Tecnología y Servicios
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Insights For Selling To Liz Adriana

During A Call Or A Meeting

DO's

  • If you have a lower priced product compared to the competition, call out the same
  • Tell them that you will come back if you don’t have a good answer for a question
  • Keep some extra margin in hand as they will likely negotiate the pricing

DONT's

  • Don’t overhype the product/pitch, keep it measured
  • Avoid rushing them, be polite and patient
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Liz Adriana is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Liz Adriana

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Liz Adriana move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Liz Adriana take some risk or not?

  • They can take some risk if they are confident that they have analyzed the circumstances well.


You And Liz Adriana

Personality Compatibility


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