Liz Grant in

Liz Grant

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Vice President, International Customer Care at Insulet Corporation
📍 Greater Oxford Area, United Kingdom

Liz Grant is the Vice President of International Customer Care at Insulet Corporation, with global expertise in the medical device industry from her time at Johnson & Johnson. She specializes in balancing commercial strategy with compliance, quality management, and audit readiness. She holds a BSc in Physiology and Sports Science.

Passionate about creating exceptional experiences that drive long-term customer loyalty, Liz shows great enthusiasm for advancements in diabetes technology. Her professional interests include companies known for strong customer-centric brands, such as The Walt Disney Company and Google, reflecting her focus on service excellence.

She has a unique focus on managing both the commercial and stringent compliance aspects of customer service, including product recalls.

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Experience
21 Years
Current Role
Vice President, International Customer Care
Job Level
Senior
Location
Greater Oxford Area, United Kingdom
Personality Overview

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Priorities

Topics Liz cares about

Global Customer Experience
Leads international customer care at Insulet and previously developed global strategies at Johnson & Johnson to improve customer loyalty and exceed key metrics.
Medical Device Compliance
Focuses on balancing customer service with the quality management, audit readiness, and complaint handling required in the medical device industry.
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Career

Work history

12-2022
Vice President, International Customer Care
Insulet Corporation
4-2018 - 12-2022
Senior Director, Head of Customer Care
Insulet Corporation
4-2018 - 12-2022
Senior Director, Head of Customer Care Europe
Insulet Corporation
12-2013 - 4-2018
Customer Service Director, North America, Europe, Middle East & Africa, AsiaPac
Johnson & Johnson Diabetes Solutions Companies
9-2009 - 12-2013
Customer Service Director EMEA
LifeScan, Johnson & Johnson
In the press

Media appearances

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Education
1988 - 1992
BSc (Hons) Physiology and Sports Science
University of Glasgow
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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