Lori Pon, PMP, LSSGB in

Lori Pon, PMP, LSSGB

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Assistant Vice President, Claims Innovation & Technology at The Hanover Insurance Group
📍 Dearborn, Michigan, United States

Lori is the AVP of Claim Innovation & Technology at The Hanover Insurance Group, specializing in leading major system implementations and strategic initiatives. A certified Project Management Professional (PMP) with an MBA from Mercer University, she is described by colleagues as a focused and intelligent business professional.

Lori is a recognized thought leader, frequently moderating discussions and speaking at major industry conferences like Connected Claims USA and IntrConnect.

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Experience
24 Years
Current Role
Assistant Vice President, Claims Innovation & Technology
Job Level
Senior
Location
Dearborn, Michigan, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Lori cares about

Claims Innovation
Her current role focuses on driving the innovation roadmap for claims. She is a frequent speaker and moderator on this topic at industry events like Connected Claims USA.
Insurance Technology
She is responsible for the claim management system and strategic technology portfolio at Hanover and previously led a $55 million claim system implementation.
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Career

Work history

10-2022
Assistant Vice President, Claims Innovation & Technology
The Hanover Insurance Group
4-2021 - 10-2022
Head, Claim Strategy & Innovation
The Auto Club Group
1-2008 - 10-2022
Director, Claim Transformation
The Auto Club Group
1-2004 - 1-2008
Director, Centralized Regional Claims
The Auto Club Group
5-2001 - 2-2002
Sales Operations Manager
AIG Marketing
In the press

Media appearances

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Education
1997 - 1999
MBA
Mercer University
1989 - 1993
Business Administration
Wesleyan College
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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