Lori Pon, PMP, LSSGB

Visionary
DISC Type : Ds

Assistant Vice President, Claims Innovation & Technology at The Hanover Insurance Group

Dearborn, Michigan, United States

Overview

Lori is the AVP of Claim Innovation & Technology at The Hanover Insurance Group, specializing in leading major system implementations and strategic initiatives. A certified Project Management Professional (PMP) with an MBA from Mercer University, she is described by colleagues as a focused and intelligent business professional.

Lori is a recognized thought leader, frequently moderating discussions and speaking at major industry conferences like Connected Claims USA and IntrConnect.

Personality Overview

Direct & Assertive

Objective Evaluator

Risk Tolerant

They are very professional in their approach and can weigh multiple perspectives together.  Reading between the lines and seeing beyond your words comes naturally to them. They might take some time to make their mind up but once they do, they don't change it easily.

Topics They Care About

Claims Innovation
Her current role focuses on driving the innovation roadmap for claims. She is a frequent speaker and moderator on this topic at industry events like Connected Claims USA.
Insurance Technology
She is responsible for the claim management system and strategic technology portfolio at Hanover and previously led a $55 million claim system implementation.
Strategic Partnerships
Recently moderated a discussion at IntrConnect 2024 focused on the power of partnerships and synergies in shaping the future of the insurance industry.

Media Appearances

Lori has no verified media appearances

Work History

10-2022
Assistant Vice President, Claims Innovation & Technology at The Hanover Insurance Group
4-2021 - 10-2022
Head, Claim Strategy & Innovation at The Auto Club Group
1-2008 - 10-2022
Director, Claim Transformation at The Auto Club Group
1-2004 - 1-2008
Director, Centralized Regional Claims at The Auto Club Group
5-2001 - 2-2002
Sales Operations Manager at AIG Marketing

Education

1997 - 1999
MBA from Mercer University
1989 - 1993
Business Administration from Wesleyan College

More Information

Social Presence :

Prographics :

Exp : 24 Location : Dearborn, Michigan, United States Job Level : Senior Designation : Assistant Vice President, Claims Innovation & Technology at The Hanover Insurance Group
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Insights For Selling To Lori

During A Call Or A Meeting

DO's

  • During followups, use phone or text if needed, they should be fine
  • Let them know of potential risks but suggest mitigation methods alongside
  • Use phrases like 'your team deserves', 'best in class' etc.

DONT's

  • Avoid putting conscious effort into relationship-building
  • Don't take their patience for granted, avoid long-winding sermons
  • Don't go over them unless you are left with no other option

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Lori is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Lori

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Lori move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Lori take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Lori

Personality Compatibility


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