Louise Lowrey, CCXP

Commander
DISC Type : D

Associate Director, Customer Success at Labcorp

Market Deeping, England, United Kingdom

Overview

Louise is a customer experience leader at Labcorp, specializing in CX strategy, human-centered design, and translating customer insights into measurable business outcomes. A Certified Customer Experience Professional (CCXP) and graduate of Leeds Beckett University, colleagues describe her as passionate, innovative, and exceptionally customer-focused.

Outside of her direct professional duties, Louise shows a keen interest in organizations renowned for their customer service excellence, such as The Walt Disney Company. This suggests a passion for understanding and learning from the best-in-class service models, likely influencing her own strategic approaches.

She is a Certified Customer Experience Professional (CCXP), an elite certification recognizing her expertise and leadership in the field.

Personality Overview

Very Quick

Strong-Willed

Impact-Driven

They are not always relationship oriented.  They prefer to be the ones controlling the conversation or defining the terms. More than the product, they care about the impact of the product.

Topics They Care About

CX Strategy
She leads the development and implementation of the customer experience strategy and roadmap for Labcorp's Central Lab Services segment.
Human-Centered Design
Utilizes design thinking methodologies to research customer needs, map journeys, and intentionally design superior products and services.
Voice of Customer (VoC)
Focuses on designing and implementing VoC programs, using NPS and other customer insights to lead improvement initiatives and address pain points.

Media Appearances

Louise has no verified media appearances

Work History

11-2021
Associate Director, Customer Success at Labcorp
4-2020 - 11-2021
Customer Journey Design Manager at Labcorp
11-2019 - 4-2020
Lead Customer Experience Manager at BT
4-2017 - 9-2019
Customer Experience Journey Manager at Thomas Cook Group plc
10-2014 - 4-2017
Customer Experience Programme Manager at Thomas Cook Group plc

Education

2016 - 2019
Bachelor of Science (Hons) from Leeds Beckett University
Level 3 from Institute of leadership and Management

More Information

Social Presence :

Prographics :

Exp : 18 Location : Market Deeping, England, United Kingdom Job Level : Mid-senior Designation : Associate Director, Customer Success at Labcorp
URL has been copied!

Insights For Selling To Louise

During A Call Or A Meeting

DO's

  • Be respectful but crisp
  • Make sure that you circle back fast on any action items, it wins their trust
  • Hold your ground without indulging in one-upmanship

DONT's

  • Avoid being too verbose
  • Do not spend too much time focusing on product tech or features
  • Don't try too hard to forge relationships with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Louise is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Louise

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Louise move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Louise take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Louise

Personality Compatibility


Other Labcorp Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.