Luíza is a Senior Customer Success professional with over 12 years of experience in technology, specializing in managing enterprise accounts. A graduate of USP with an MBA, she has a proven track record in driving adoption, retention, and significant revenue growth. Colleagues describe her as a strategic, proactive, and analytical thinker.
Outside of her formal role, Luíza is passionate about career development and mentorship. She actively helps friends prepare for job interviews, offering guidance and support to help them navigate their professional journeys and achieve their career goals.
She achieved an impressive 122% Net Revenue Retention and increased NPS by 203% in a previous role.
Read the full overview →Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.
Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.
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