Luíza Giordani in

Luíza Giordani

Login to view DISC.
Enterprise Customer Success Manager at Udemy
📍 Brazil

Luíza is a Senior Customer Success professional with over 12 years of experience in technology, specializing in managing enterprise accounts. A graduate of USP with an MBA, she has a proven track record in driving adoption, retention, and significant revenue growth. Colleagues describe her as a strategic, proactive, and analytical thinker.

Outside of her formal role, Luíza is passionate about career development and mentorship. She actively helps friends prepare for job interviews, offering guidance and support to help them navigate their professional journeys and achieve their career goals.

She achieved an impressive 122% Net Revenue Retention and increased NPS by 203% in a previous role.

Read the full overview →
Experience
14 Years
Current Role
Enterprise Customer Success Manager
Job Level
Middle
Location
Brazil
Personality Overview

How Luíza shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

Login to view personality overview.
Priorities

Topics Luíza cares about

AI in EdTech
She is actively involved in discussions and webinars about leveraging AI trends for team development and creating learning strategies for 2026 and beyond.
Strategic Account Growth
Her experience is centered on executing expansion plans and platform migrations that lead to measurable business outcomes and revenue growth for key accounts.
+4 more topics Login to view topics
Career

Work history

8-2025
Enterprise Customer Success Manager
Udemy
4-2025 - 8-2025
Senior Customer Success Manager
Voxy
12-2023 - 3-2025
Strategic Customer Success Manager
Voxy
9-2022 - 12-2023
Customer Success Manager
Voxy
4-2021 - 9-2022
Customer Success Manager
unico IDTech
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2019 - 2021
Master of Business Administration - MBA
USP - Universidade de São Paulo
6-2015 - 12-2019
Bachelor of Education
USP - Universidade de São Paulo
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

Login to view DISC.

Other Udemy Employees

Explore more public profiles from related professionals.

More profiles

Discover additional public profiles from our index.

Unlock the full playbookSee exactly how to sell to Luíza. Free, 10 seconds.