Luana Ciarineli in

Luana Ciarineli

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Coordenadora Operações Comerciais at Stellantis Financial Services
📍 São Caetano do Sul, São Paulo, Brazil

Luana Ciarineli is a Commercial Operations Coordinator at Stellantis Financial Services with extensive experience in project management, customer experience (CX), and strategic planning. A graduate of FGVs MBA program, she is frequently described by colleagues as a practical, dedicated, and empathetic leader who excels at driving projects and developing teams.

Luana is passionate about continuous improvement methodologies, frequently discussing powerful tools like Value Stream Mapping. She recently attended CONAREC 2025, focusing on the future of customer experience and the role of AI in creating personalized, human-centric service. She values new perspectives and enriching experiences that drive future growth.

She holds Green Belt and Yellow Belt certifications in Lean Six Sigma, demonstrating a commitment to process excellence and efficiency.

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Experience
17 Years
Current Role
Coordenadora Operações Comerciais
Location
São Caetano do Sul, São Paulo, Brazil
Personality Overview

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Priorities

Topics Luana cares about

Customer Experience (CX)
She emphasizes creating more human and personalized customer service, even with the support of technology like AI, a key takeaway from her participation in CONAREC 2025.
Lean Methodology
Actively promotes Lean tools like Value Stream Mapping to identify waste and improve process efficiency, backed by her Green and Yellow Belt certifications in Six Sigma.
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Career

Work history

4-2025
Coordenadora Operações Comerciais
Stellantis Financial Services
8-2024 - 4-2025
Estrategista do Produto
Volkswagen do Brasil
5-2021 - 8-2024
Coordenação em Gestão de Clientes CX | Planejamento | Budget | KPIs
Grupo Casas Bahia
5-2021 - 8-2024
Coordenacão em Gestão de Clientes CX | Backoffice | Planejamento | Budget | KPIs | Melhoria Contínua
Grupo Casas Bahia
11-2019 - 5-2021
Coordenadora Atendimento, Comercial e Novos Projetos
Grupo SADA
In the press

Media appearances

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Education
2016 - 2019
Master of Business Administration - MBA
FGV - Fundação Getulio Vargas
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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