Luana Vieira
Gerente de Atendimento ao Cliente (SAC) at Verisure Brasil
📍 Greater São Paulo Area, Brazil
Luana Vieira is a Customer Service Manager with 13 years of experience in the B2C segment. She specializes in call center implementation and management, strategic planning, and process improvement to enhance the customer experience. Luana holds a degree in Marketing from Universidade Paulista.
She has managed a wide range of specialized service areas, including technical support, retention, digital service, and quality monitoring.
Read the full overview →Experience
15 Years
Current Role
Gerente de Atendimento ao Cliente (SAC)
Location
Greater São Paulo Area, Brazil
Personality Overview
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Priorities
Topics Luana cares about
Customer Experience
Her career focus is on reviewing and creating processes to guarantee and improve the customer journey.
Call Center Management
Has extensive experience in implementing and managing call centers for SAC, retention, technical support, and digital service.
Career
Work history
9-2010
Gerente de Atendimento ao Cliente (SAC)
Verisure Brasil
In the press
Media appearances
No media yetWe could not find public media appearances for this person.
Education
1-2004 - 12-2010
Marketing
Universidade Paulista
Social presence
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