Luana Vieira is a Customer Service Manager with 13 years of experience in the B2C segment. She specializes in call center implementation and management, strategic planning, and process improvement to enhance the customer experience. Luana holds a degree in Marketing from Universidade Paulista.
She has managed a wide range of specialized service areas, including technical support, retention, digital service, and quality monitoring.
Luana Vieira
Gerente de Atendimento ao Cliente (SAC) at Verisure Brasil
Greater São Paulo Area, Brazil
Overview
Topics They Care About
Customer Experience
Her career focus is on reviewing and creating processes to guarantee and improve the customer journey.
Call Center Management
Has extensive experience in implementing and managing call centers for SAC, retention, technical support, and digital service.
Team Leadership
Manages large teams and focuses on alignment and motivation to achieve company goals, as seen in her recent posts.
Media Appearances
Luana has no verified media appearances
Work History
9-2010
Gerente de Atendimento ao Cliente (SAC) at Verisure Brasil
Education
1-2004 - 12-2010
Marketing from Universidade Paulista
More Information
Social Presence :
Prographics :
Exp : 15
Location : Greater São Paulo Area, Brazil
Job Level : N/A
Designation : Gerente de Atendimento ao Cliente (SAC) at Verisure Brasil
