Lucio Silva in

Lucio Silva

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Head of Customer Experience at Scania Brasil
📍 Santo André, São Paulo, Brazil

Lucio Silva is the Head of Customer Experience at Scania Brasil, where he has driven major customer-centric initiatives. His expertise lies in CRM, NPS, and sales management, and he holds an MBA from Strong Educacional. He has been with Scania for his entire documented career in various commercial and customer-focused roles.

Under his leadership, Scania Brasil achieved the highest NPS score in the Scania world in 2023.

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Current Role
Head of Customer Experience
Location
Santo André, São Paulo, Brazil
Personality Overview

How Lucio shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Lucio cares about

Customer Experience
His entire career focus, demonstrated by implementing CRM, NPS, and unified call centers. He recently conducted workshops on the topic in Brazil and Mexico.
Voice of the Customer
He is passionate about understanding the customer's voice, having recently given a presentation on client satisfaction and its impact on the brand journey.
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Career

Work history

1-2021
Head of Customer Experience
Scania Brasil
5-2018 - 1-2021
Head of Marketing Intelligence
Scania Brasil
10-2004 - 4-2018
Business Analyst
Scania Brasil
In the press

Media appearances

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Education
2004 - 2006
MBA
Strong Educacional
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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