Lucy Miller in

Lucy Miller

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Senior CX Enablement Manager at Calendly
📍 Decatur, Georgia, United States

Lucy Miller is a Senior CX Enablement Manager at Calendly who specializes in translating data-driven Voice of Customer (VoC) insights into actionable CX strategy. She has a background in implementing advanced tools, including AI systems, to improve product and customer satisfaction. She holds a Kirkpatrick Bronze Level certification.

Lucy is a vocal advocate for inclusivity and allyship in the workplace. She is proud to be part of a company that actively works to create inclusive spaces and believes in fostering a future marked by equality, acceptance, and empowerment for everyone.

During her time in customer support at Calendly, Lucy was voted MVP of the Atlanta team.

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Experience
7 Years
Current Role
Senior CX Enablement Manager
Job Level
Middle
Location
Decatur, Georgia, United States
Personality Overview

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Communication Style
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Priorities

Topics Lucy cares about

Voice of Customer (VoC)
Specializes in turning customer feedback into actionable results that drive product improvements and align cross-functional teams.
AI in Customer Experience
Has experience implementing AI systems to optimize customer feedback collection and streamline internal workflows for better outcomes.
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Career

Work history

8-2024
Senior CX Enablement Manager
Calendly
1-2024
Support Enablement Manager
Calendly
2-2022 - 1-2024
Manager, Tier 2 Customer Support
Calendly
11-2021 - 2-2022
Manager, Customer Support
Calendly
7-2021 - 11-2021
Senior Product Specialist Team Lead
Calendly
In the press

Media appearances

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Education
2016 - 2018
Master's degree
Georgia State University
2011 - 2016
Bachelor's degree
The Ohio State University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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