Lucy Miller

Trailblazer
DISC Type : ID

Senior CX Enablement Manager at Calendly

Decatur, Georgia, United States

Overview

Lucy Miller is a Senior CX Enablement Manager at Calendly who specializes in translating data-driven Voice of Customer (VoC) insights into actionable CX strategy. She has a background in implementing advanced tools, including AI systems, to improve product and customer satisfaction. She holds a Kirkpatrick Bronze Level certification.

Lucy is a vocal advocate for inclusivity and allyship in the workplace. She is proud to be part of a company that actively works to create inclusive spaces and believes in fostering a future marked by equality, acceptance, and empowerment for everyone.

During her time in customer support at Calendly, Lucy was voted MVP of the Atlanta team.

Personality Overview

Achievement-Oriented

Informal

Values Relationships

They will bat for you if they come to believe in you.  They are charming and have the ability to align others behind their decisions. They are more likely to be open to unproven but exciting technologies.

Topics They Care About

Voice of Customer (VoC)
Specializes in turning customer feedback into actionable results that drive product improvements and align cross-functional teams.
AI in Customer Experience
Has experience implementing AI systems to optimize customer feedback collection and streamline internal workflows for better outcomes.
Empathetic Leadership
Values leaders who balance empathy with clear communication and who empower their teams with creative freedom and project autonomy.

Media Appearances

Lucy has no verified media appearances

Work History

8-2024
Senior CX Enablement Manager at Calendly
1-2024
Support Enablement Manager at Calendly
2-2022 - 1-2024
Manager, Tier 2 Customer Support at Calendly
11-2021 - 2-2022
Manager, Customer Support at Calendly
7-2021 - 11-2021
Senior Product Specialist Team Lead at Calendly

Education

2016 - 2018
Master's degree from Georgia State University
2011 - 2016
Bachelor's degree from The Ohio State University

More Information

Social Presence :

Prographics :

Exp : 7 Location : Decatur, Georgia, United States Job Level : Middle Designation : Senior CX Enablement Manager at Calendly
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Insights For Selling To Lucy

During A Call Or A Meeting

DO's

  • Build a trustworthy relationship while keeping the product center-stage
  • Ask them for a lunch or coffee once some rapport has been established
  • Give them control of the sales process

DONT's

  • Don’t force involvement of other stakeholders unless it is critical
  • Avoid unnecessary negativity or slowness
  • Don’t hesitate from asking questions or pushing them, but take a friendly approach

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Lucy is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Lucy

  • If they are not convinced, they will say no albeit in a friendly manner.


Insights For Deal Planning

    How fast (or slow) will Lucy move?

  • They can make decisions quickly if they develop trust in you and conviction in the product.
  • Can Lucy take some risk or not?

  • They can take risks if necessary.

You And Lucy

Personality Compatibility


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