Luis Alejandro León in

Luis Alejandro León

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Jefe de Canales Alternos at Colombiana de Comercio / Corbeta / Alkosto S.A
📍 Bogota, D.C., Capital District, Colombia

Luis Alejandro León is an Industrial Engineer with over eight years of experience leading customer experience, contact center, and collections teams in both B2B and B2C environments. He specializes in using agile, customer-centric methodologies and is a graduate of Universidad INCCA de Colombia.

He is an expert in translating "Voice of the Customer" data into actionable business strategies using tools like Customer Journey Mapping and NPS analysis.

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Experience
7 Years
Current Role
Jefe de Canales Alternos
Location
Bogota, D.C., Capital District, Colombia
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Luis cares about

Customer Journey Mapping
Utilizes tools like Customer Journey Maps and Blueprints to diagnose and reduce friction points for end-users, directly impacting metrics like NPS, CES, and CSAT.
Voice of Customer (VoC)
Specializes in transforming raw customer feedback and interaction data into actionable insights that drive improvements in products, services, and overall business strategy.
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Career

Work history

5-2025
Jefe de Canales Alternos
Colombiana de Comercio / Corbeta / Alkosto S.A
11-2024 - 4-2025
Coordinador Voz de Cliente
Colombiana de Comercio / Corbeta / Alkosto S.A
7-2024 - 10-2024
Customer Success Specialist
wolkvox
1-2023 - 5-2024
Director de operaciones
Prohvac, aire acondicionado y energía
11-2021 - 1-2023
Líder funcional
Prohvac, aire acondicionado y energía
In the press

Media appearances

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Education
2015 - 2023
Ingeniero Industrial
Universidad INCCA de Colombia
Innovación y marketing digital
Universidad INCCA de Colombia
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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