Luis Piovesan

Energizer
DISC Type : I

LA Enterprise Ops Manager at Dell Technologies Inc.

São Paulo, São Paulo, Brazil

Overview

Luis Piovesan is a seasoned operations leader with over 19 years of experience in the IT and telecommunications sectors for major companies like Dell and Motorola. He specializes in managing enterprise field operations, customer services, and business development across Latin America, leveraging his Masters degree in Engineering from the Universidade de São Paulo.

He once built a companys entire service offer structure, establishing key partnerships with suppliers like Microsoft.

Personality Overview

Imaginative

Believer

Informal

They are not always early adopters but can be pursuaded by leveraging strong relationships.  They are naturally enthusiastic, so take their promise with a pinch of salt. Unlike C or D types, they are vocal with their opinions but not so much with their questions.

Topics They Care About

LA Operations
Manages Dell's Enterprise field delivery operations and has previously led service delivery for the entire LA South Cluster (Brazil, Argentina, Chile, etc. ).
IT Service Delivery
His career is centered on managing warranty services, customer satisfaction, SLAs, NOCs, and datacenter operations for major tech companies.
Business Development
Has experience creating service offers from scratch, defining price strategy, managing P&L, and developing strategic partnerships.

Media Appearances

Luis has no verified media appearances

Work History

9-2013
LA Enterprise Ops Manager at Dell Technologies Inc.
7-2008
Brazil Services Regional Manager at Dell Technologies Inc.
9-2006 - 6-2008
Service Manager - LA South Cluster at Dell Technologies Inc.
6-2004 - 8-2006
Business Development at Piocampanni Consultoria
6-1999 - 6-2004
Brazil Services Manager at Motorola Inc.

Education

1992 - 1997
Master Sc. Engineering from USP - Universidade de São Paulo
1987 - 1991
Engineering from USP - Universidade de São Paulo

More Information

Social Presence :

Prographics :

Exp : 33 Location : São Paulo, São Paulo, Brazil Job Level : Middle Designation : LA Enterprise Ops Manager at Dell Technologies Inc.
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Insights For Selling To Luis

During A Call Or A Meeting

DO's

  • Use phrases like ‘people will love’, ‘massive impact’ etc.
  • Use adjectives like ‘amazing’, ‘coolest’, ‘unbelievable’ etc.
  • Be friendly and entertaining in your conversation

DONT's

  • Don’t push them to make a decision too fast, let them get comfortable first
  • Don’t assume a yes just because they have not said no
  • Avoid ifs and buts, don’t talk too much about the risks etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Luis is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Luis

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Luis move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Luis take some risk or not?

  • They can take certain risks that are unlikely to have personal consequences.

You And Luis

Personality Compatibility


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