Alexandre Rossi in

Alexandre Rossi

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Global Support Senior Manager at Dell EMC
📍 Porto Alegre, Rio Grande do Sul, Brazil

Alexandre Rossi is a Global Support Senior Manager at Dell EMC, leading teams of high-skilled engineers in enterprise tech support for servers, storage, and hyper-converged infrastructure. He holds an MBA from FGV and focuses on people development and process improvement. Colleagues describe him as results-oriented, dedicated, and a talented professional.

He holds a verified achievement from the Project Management Institute.

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Experience
15 Years
Current Role
Global Support Senior Manager
Job Level
Middle
Location
Porto Alegre, Rio Grande do Sul, Brazil
Personality Overview

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Decision Approach
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Priorities

Topics Alexandre cares about

Enterprise Tech Support
Manages L2/L3 support engineers for complex enterprise environments, including storage, servers, networking, and hyper-converged infrastructure.
Leadership & Development
Focuses on leading, coaching, and developing high-performance technical teams to deliver superior service quality to customers.
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Career

Work history

3-2021
Global Support Senior Manager
Dell EMC
8-2015 - 3-2021
Enterprise Tech Support Manager (Storage High Complexity) and Warranty Cost Governance Responsible
Dell EMC
11-2013 - 8-2015
Tech Support Manager - Storage OEM
Dell EMC
4-2003 - 12-2004
Network Administrator
InterOp Ltda
9-2000 - 8-2002
Tech Support Analyst
Cia Zaffari
In the press

Media appearances

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Education
2013 - 2014
Pos MBA
FGV - Fundação Getulio Vargas
2010 - 2011
MBA - Business Management
FGV - Fundação Getulio Vargas
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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