Alexandre Rossi

Examiner
DISC Type : cs

Global Support Senior Manager at Dell EMC

Porto Alegre, Rio Grande do Sul, Brazil

Overview

Alexandre Rossi is a Global Support Senior Manager at Dell EMC, leading teams of high-skilled engineers in enterprise tech support for servers, storage, and hyper-converged infrastructure. He holds an MBA from FGV and focuses on people development and process improvement. Colleagues describe him as results-oriented, dedicated, and a talented professional.


He holds a verified achievement from the Project Management Institute.

Personality Overview

Status Quo Seeker

Process Oriented

Overcautious

They are always well-planned and adopt a systematic approach.  Being observant comes to them naturally. The only way to convince them is by showing them examples and ample proof.

Topics They Care About

Enterprise Tech Support
Manages L2/L3 support engineers for complex enterprise environments, including storage, servers, networking, and hyper-converged infrastructure.
Leadership & Development
Focuses on leading, coaching, and developing high-performance technical teams to deliver superior service quality to customers.
Business Governance
Emphasizes process improvement, efficiency, and effective cost management within his global support organization.

Media Appearances

Alexandre has no verified media appearances

Work History

3-2021
Global Support Senior Manager at Dell EMC
8-2015 - 3-2021
Enterprise Tech Support Manager (Storage High Complexity) and Warranty Cost Governance Responsible at Dell EMC
11-2013 - 8-2015
Tech Support Manager - Storage OEM at Dell EMC
4-2003 - 12-2004
Network Administrator at InterOp Ltda
9-2000 - 8-2002
Tech Support Analyst at Cia Zaffari

Education

2013 - 2014
Pos MBA from FGV - Fundação Getulio Vargas
2010 - 2011
MBA - Business Management from FGV - Fundação Getulio Vargas

More Information

Social Presence :

Prographics :

Exp : 15 Location : Porto Alegre, Rio Grande do Sul, Brazil Job Level : Middle Designation : Global Support Senior Manager at Dell EMC
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Insights For Selling To Alexandre

During A Call Or A Meeting

DO's

  • Expect them to be slow and cautious, encourage them to ask more questions
  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • Expect them to be vague in response to your questions, ask firmly and pointedly

DONT's

  • Don't push them too hard to make fast decisions, give them time
  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't use phrases like 'do not worry', 'i promise' etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Alexandre is

  • For them, low risk and acceptance by others are very important, followed by proof of ROI.
  • Will you ever get a clear answer from Alexandre

  • They don’t say no often, they push out the decisions or keep going around in circles.

Insights For Deal Planning

    How fast (or slow) will Alexandre move?

  • They do not like to take decisions in a hurry, so they could be slow in making their mind up.
  • Can Alexandre take some risk or not?

  • They are low on risk-appetite and prefer to make informed decisions.

You And Alexandre

Personality Compatibility


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