Luis Rosales in

Luis Rosales

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Executive Account Manager - LATAM at Teleperformance
📍 Colombia

Luis is a seasoned leader with extensive experience in sales, account management, and operations for world-class BPO and IT companies. He is passionate about business development, operational excellence, and customer experience, holding a COPC® certification in CX Operations Leadership.

He shows a strong interest in emerging technologies, having recently read a book written entirely by ChatGPT. Luis is also a vocal advocate for his country, actively promoting Colombias business opportunities and its growing tech and startup ecosystem.

Unique fact: He is the author of a publication titled, "Taking Care of the World from Bogota."

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Experience
1 Years
Current Role
Executive Account Manager - LATAM
Job Level
Middle
Location
Colombia
Personality Overview

How Luis shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Luis cares about

Business Development
His profile headline and introduction explicitly state his passion for new business development, sales, and commercial leadership in B2B, B2C, and B2B2C models.
Customer Experience (CX)
He is certified as a COPC® CX Operations Leader and consistently lists customer experience as a core area of his professional passion and expertise.
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Career

Work history

2-2024
Executive Account Manager - LATAM
Teleperformance
2021 - 2022
New Client Director
Américas BPS
2019 - 2021
Self-Employed
Independiente /
2017 - 2018
Multisector Senior Manager
Atento
2011 - 2017
Site Director
Foundever
In the press

Media appearances

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Education
BS Interdisciplinary Studies
Plymouth State University
2021 - 2022
Empresas de Excelencia Exportadora
Universidad De Los Andes Facultad de Administracion
2021 - 2022
Empresas de Excelencia Exportadora
Universidad de Los Andes
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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