Luke Burns in

Luke Burns

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VP of Platform Success at Capacity
📍 Minneapolis, Minnesota, United States

Luke Burns serves as the VP of Platform Success at Capacity, specializing in SaaS delivery and customer relationships. A graduate of the UMN Carlson School of Management, he leverages his expertise in Generative AI and machine learning to help clients automate support and enhance their enterprise knowledge systems. Colleagues have described him as eager, strategic, and diligent.

Outside of his professional life, Luke is passionate about supporting innovation and new business ventures, publicly offering to connect startups to his network. He made a significant career shift from corporate banking at Wells Fargo to the fast-paced tech industry, driven by a desire to work with cutting-edge technology.

He has a keen interest in streamlining user experiences, even humorously pointing out the lack of a standard design for two-factor authentication approvals.

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Experience
12 Years
Current Role
VP of Platform Success
Job Level
Senior
Location
Minneapolis, Minnesota, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Luke cares about

Generative AI Applications
His work is centered on using Generative AI, machine learning, and NLP to create scalable solutions and empower users in enterprise knowledge management.
Customer Success
He has over eight years of experience in customer success, leading teams of managers and implementation specialists to drive customer satisfaction, retention, and growth.
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Career

Work history

2-2025
VP of Platform Success
Capacity
7-2023 - 2-2025
VP of Customer Success
Lucy® AI by Capacity
12-2018 - 7-2023
Director of Customer Success
Lucy® AI by Capacity
7-2017 - 12-2018
Customer Success Manager
Lucy® AI by Capacity
10-2016 - 7-2017
Associate
Wells Fargo
In the press

Media appearances

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Education
2010 - 2014
Bachelor’s Degree
UMN Carlson School of Management
Education details unavailable
Copenhagen School of Business
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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