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Mac Walker

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Head of AI Ops at Helfie
📍 New South Wales, Australia

Mac is the Head of AI Ops at Helfie, developing AI agents to help people manage their health. He is a product and strategy leader with experience building digital and AI platforms across four continents, specializing in payments, digital identity, and open banking. People who have worked with him describe him as creative, insightful, and strategic.

Based in Sydney, Mac is a father who is engaged in his local community. He leverages his professional network to create opportunities for his family, as shown when he sought work experience for his son.

He has a unique background that combines experience in advertising with deep expertise in digital transformation and technology strategy.

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Experience
8 Years
Current Role
Head of AI Ops
Job Level
Mid-senior
Location
New South Wales, Australia
Personality Overview

How Mac shows up

Communication Style
Decision Approach
Work Preference

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Priorities

Topics Mac cares about

AI in Healthcare
His current role at Helfie focuses on building a world-class AI agent that empowers people to manage their own health, shifting the industry toward preventative care.
Digital Identity
A core theme in his career, he has led innovation projects involving the Trusted Digital Identity Framework and built products based on real-time identity transactions.
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Career

Work history

10-2024
Head of AI Ops
Helfie
7-2024 - 10-2024
Product Architect
Helfie
3-2023 - 7-2024
Chief Product Officer
Cruz
3-2023 - 11-2023
Founder and CEO
Ember
10-2020 - 3-2023
Senior manager, product strategy and innovation
Cuscal Limited
In the press

Media appearances

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Education
2003 - 2004
Master
UTS
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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