Madhavi Dahanukar (She/Her) in

Madhavi Dahanukar (She/Her)

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Executive Vice President and Global Head of Operations at EXL
📍 Pune Division, Maharashtra, India

Madhavi Dahanukar is a seasoned CXO with over 20 years of experience driving large-scale business transformations in Fortune 1000 companies. She has a proven track record leading global operations and leveraging Digital, AI, and Machine Learning to enhance customer experience. Her background includes a Bachelor of Legislative Law.

Madhavi is a passionate advocate for diversity and inclusion, particularly the advancement of women in the corporate world. She actively engages in mentoring and is a contributing author to "equALLY: Stories by FRIENDS of the Queer World, " an anthology focused on allyship for the LGBT+ community.

Unique fact: She holds a law degree, which is an uncommon background for a global operations and technology executive.

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Experience
28 Years
Current Role
Executive Vice President and Global Head of Operations
Job Level
Leadership
Location
Pune Division, Maharashtra, India
Personality Overview

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Communication Style
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Priorities

Topics Madhavi cares about

Global Business Transformation
Has over two decades of experience turning around and strengthening businesses by implementing digital technologies, analytics, and AI across global shared services operations.
Diversity and Inclusion
Is a vocal champion for advancing qualified women in business and contributed a story to an anthology on being an ally for the LGBT+ community.
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Career

Work history

2-2026
Executive Vice President and Global Head of Operations
EXL
8-2023 - 8-2025
Managing Director - India and The Philippines
Principal Financial Group
8-2021 - 5-2023
India Country Head and CEO
State Street
3-2019 - 7-2021
India Country Executive
Northern Trust Corporation
5-2017 - 12-2018
Executive Vice President and Head of Enterprise Shared Services
Vodafone
In the press

Media appearances

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Education
1994 - 1996
Bachelor of Legislative Law - LLB
Indian Law Society's (ILS) Law College
1986 - 1991
Bachelor of Commerce (BCom)
Savitribai Phule Pune University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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