Madhavi Dahanukar (She/Her)

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DISC Type : cd

Executive Vice President and Global Head of Operations at EXL

Pune Division, Maharashtra, India

Overview

Madhavi Dahanukar is a seasoned CXO with over 20 years of experience driving large-scale business transformations in Fortune 1000 companies. She has a proven track record leading global operations and leveraging Digital, AI, and Machine Learning to enhance customer experience. Her background includes a Bachelor of Legislative Law.

Madhavi is a passionate advocate for diversity and inclusion, particularly the advancement of women in the corporate world. She actively engages in mentoring and is a contributing author to "equALLY: Stories by FRIENDS of the Queer World, " an anthology focused on allyship for the LGBT+ community.

Unique fact: She holds a law degree, which is an uncommon background for a global operations and technology executive.

Personality Overview

Upfront

Hard To Convince

ROI Conscious

They care equally about the product and its potential impact.  They don’t always try to control the conversation but neither do they like yielding it fully. They respond well to confident salespeople.

Topics They Care About

Global Business Transformation
Has over two decades of experience turning around and strengthening businesses by implementing digital technologies, analytics, and AI across global shared services operations.
Diversity and Inclusion
Is a vocal champion for advancing qualified women in business and contributed a story to an anthology on being an ally for the LGBT+ community.
Mentorship and Advising
Identifies herself as a mentor and advisor, and is passionate about building team capabilities through development and networking programs.

Media Appearances

Madhavi has no verified media appearances

Work History

2-2026
Executive Vice President and Global Head of Operations at EXL
8-2023 - 8-2025
Managing Director - India and The Philippines at Principal Financial Group
8-2021 - 5-2023
India Country Head and CEO at State Street
3-2019 - 7-2021
India Country Executive at Northern Trust Corporation
5-2017 - 12-2018
Executive Vice President and Head of Enterprise Shared Services at Vodafone

Education

1994 - 1996
Bachelor of Legislative Law - LLB from Indian Law Society's (ILS) Law College
1986 - 1991
Bachelor of Commerce (BCom) from Savitribai Phule Pune University

More Information

Social Presence :

Prographics :

Exp : 28 Location : Pune Division, Maharashtra, India Job Level : Leadership Designation : Executive Vice President and Global Head of Operations at EXL
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Insights For Selling To Madhavi

During A Call Or A Meeting

DO's

  • Tell them that you are there to help them create visible impact within their organization
  • Highlight the competitive differentiation of your product
  • Ask them questions confidently while doing discovery, don’t be apologetic

DONT's

  • Avoid long winding pitches, stay objective
  • Don't try too hard to get friendly, let it happen with time
  • Do not give up if they are not convinced, try again with a different approach

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Madhavi is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Madhavi

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Madhavi move?

  • Their decision making speed is somewhere in the middle.
  • Can Madhavi take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Madhavi

Personality Compatibility


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