Mai Hoang in

Mai Hoang

Observer · DISC type ic
Director, Customer Success Operations at Flock Safety
📍 Boston, Massachusetts, United States

Professional overview including current role context, leadership scope, domain focus, and career trajectory to help you understand background relevance before outreach.

Key behavioral and communication insights including interaction style, decision-making tendencies, and motivation drivers to tailor messaging and personalize conversations.

Business priorities, areas of interest, and practical outreach recommendations that can improve conversion quality for this professional.

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Experience
11 Years
Current Role
Director, Customer Success Operations
Job Level
Mid-senior
Location
Boston, Massachusetts, United States
Personality Overview

How Mai shows up

Value Driven
Assertive
Curious

They are generally good communicators and can be hard to convince. They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They ask a lot of questions and rely heavily on information and collaterals.

Priorities

Topics Mai cares about

Strategic Priorities
Topic insights and context to help personalize outreach and discovery conversations.
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Career

Work history

6-2025
Director, Customer Success Operations
Flock Safety
7-2023 - 6-2025
Senior Manager, Customer Success Operations
Flock Safety
3-2022 - 2-2023
Director, Customer Success Operations
Emotive
6-2021 - 3-2022
Customer Success Operations Manager
Emotive
7-2019 - 6-2021
Customer Success Operations Manager
WordStream
In the press

Media appearances

Media appearances and press coverage highlighting public visibility and thought leadership.
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Education
2020 - 2021
Graduate Certificate in Data Analytics
Boston College
Bachelor of Arts (B.A.)
Boston College
Social presence
in
Behavioral profile

DISC profile (public)

i

Influence (I)

Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.

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