Mai Hoang

Observer
DISC Type : ic

Director, Customer Success Operations at Flock Safety

Boston, Massachusetts, United States

Overview

Mai has no verified overview

Personality Overview

Value Driven

Assertive

Curious

They are generally good communicators and can be hard to convince.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They ask a lot of questions and rely heavily on information and collaterals.

Topics They Care About

Mai has no verified topics they care about

Media Appearances

Mai has no verified media appearances

Work History

6-2025
Director, Customer Success Operations at Flock Safety
7-2023 - 6-2025
Senior Manager, Customer Success Operations at Flock Safety
3-2022 - 2-2023
Director, Customer Success Operations at Emotive
6-2021 - 3-2022
Customer Success Operations Manager at Emotive
7-2019 - 6-2021
Customer Success Operations Manager at WordStream

Education

2020 - 2021
Graduate Certificate in Data Analytics from Boston College
Bachelor of Arts (B.A.) from Boston College

More Information

Social Presence :

Prographics :

Exp : 11 Location : Boston, Massachusetts, United States Job Level : Mid-senior Designation : Director, Customer Success Operations at Flock Safety
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Insights For Selling To Mai

During A Call Or A Meeting

DO's

  • Help them realize that there is no personal risk in making this decision
  • Focus on immediate action-items rather than the larger goals
  • Use phrases like ‘clear proof that’, ‘data shows’ etc.

DONT's

  • Avoid making offhand commitments
  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t rely excessively on your relationship with them to win the deal

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mai is

  • Proven value, strong testimonials are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Mai

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Mai move?

  • They like to be detailed and take their time to arrive at decisions.
  • Can Mai take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Mai

Personality Compatibility


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