Manuela Maria Bowks DelaRosa in

Manuela Maria Bowks DelaRosa

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Support Specialist Excise at North Carolina Department of Revenue
📍 Raleigh, North Carolina, United States

Manuela is a versatile IT professional at the North Carolina Department of Revenue, where she provides bilingual technical support. Her expertise is grounded in roles at HCL Technologies and is complemented by recent certifications in Generative AI prompt engineering and Oracle SQL, showcasing a commitment to continuous technical growth.

Outside of her IT focus, Manuela demonstrates a passion for community well-being and personal development. She shows appreciation for local environmental efforts, such as cleaning waterways, and has an interest in cybersecurity. Her background also includes certification as a Peer Support Specialist, highlighting her dedication to helping others.

Unique fact: She is a Certified Peer Support Specialist, uniquely blending her technical acumen with a certified passion for providing human-centric support.

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Experience
3 Years
Current Role
Support Specialist Excise
Location
Raleigh, North Carolina, United States
Personality Overview

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Priorities

Topics Manuela cares about

Generative AI
Recently completed and shared a certification in "Introduction to Prompt Engineering for Generative AI, " signaling a proactive interest in emerging AI technologies.
IT Support
Her career is centered on providing technical assistance, from high-volume helpdesks to her current specialist role, solving diverse user issues.
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Career

Work history

8-2023 - 6-2025
Support Specialist Excise
North Carolina Department of Revenue
4-2022 - 6-2022
IT Analyst/Knowledge Management Team
HCL Technologies
12-2021 - 6-2022
Helpdesk/IT Analyst
HCL Technologies
12-2019 - 4-2020
Food Service Supervisor
North Carolina State University
7-2019 - 10-2019
Bilingual Reception & Administrative Support Specialist
Carolina Outreach, LLC
In the press

Media appearances

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Education
2018 - 2018
Human Resourse Development Course Certificate
Wake Technical Community College
2021 - 2021
Certified Peer Support Specialist
RCNC Recovery Communities of NC
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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