Manuela Maria Bowks DelaRosa

Critic
DISC Type : C

Support Specialist Excise at North Carolina Department of Revenue

Raleigh, North Carolina, United States

Overview

Manuela is a versatile IT professional at the North Carolina Department of Revenue, where she provides bilingual technical support. Her expertise is grounded in roles at HCL Technologies and is complemented by recent certifications in Generative AI prompt engineering and Oracle SQL, showcasing a commitment to continuous technical growth.

Outside of her IT focus, Manuela demonstrates a passion for community well-being and personal development. She shows appreciation for local environmental efforts, such as cleaning waterways, and has an interest in cybersecurity. Her background also includes certification as a Peer Support Specialist, highlighting her dedication to helping others.

Unique fact: She is a Certified Peer Support Specialist, uniquely blending her technical acumen with a certified passion for providing human-centric support.

Personality Overview

Negotiator

Objective Thinker

Information Seeker

It is very likely that they will negotiate pricing or other important terms.  They like to do things independently and don’t look for support from others. Unless the value is proven by data, they are unlikely to value fancy features.

Topics They Care About

Generative AI
Recently completed and shared a certification in "Introduction to Prompt Engineering for Generative AI, " signaling a proactive interest in emerging AI technologies.
IT Support
Her career is centered on providing technical assistance, from high-volume helpdesks to her current specialist role, solving diverse user issues.
Community Engagement
Publicly expressed thanks for volunteers cleaning local waterways, indicating an appreciation for environmental and community-based initiatives.

Media Appearances

Manuela has no verified media appearances

Work History

8-2023 - 6-2025
Support Specialist Excise at North Carolina Department of Revenue
4-2022 - 6-2022
IT Analyst/Knowledge Management Team at HCL Technologies
12-2021 - 6-2022
Helpdesk/IT Analyst at HCL Technologies
12-2019 - 4-2020
Food Service Supervisor at North Carolina State University
7-2019 - 10-2019
Bilingual Reception & Administrative Support Specialist at Carolina Outreach, LLC

Education

2018 - 2018
Human Resourse Development Course Certificate from Wake Technical Community College
2021 - 2021
Certified Peer Support Specialist from RCNC Recovery Communities of NC

More Information

Social Presence :

Prographics :

Exp : 3 Location : Raleigh, North Carolina, United States Job Level : N/A Designation : Support Specialist Excise at North Carolina Department of Revenue
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Insights For Selling To Manuela Maria

During A Call Or A Meeting

DO's

  • Be ready to answer many clarity-seeking questions and requests for information
  • Use phrases like ‘expect X% improvement’, ‘data clearly shows’ etc.
  • Tell them what ROI they can expect

DONT's

  • Don't give superficial answers, they are easily rattled by them
  • Avoid phrases like ‘trust me’, ‘others just love’ etc.
  • Don’t rush them till they have clearly gotten all the necessary information

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Manuela Maria is

  • Proven ROI, pricing and objective proof points are the factors that sway their decision.
  • Will you ever get a clear answer from Manuela Maria

  • They are comfortable saying no if they are convinced that it is the correct decision.

Insights For Deal Planning

    How fast (or slow) will Manuela Maria move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Manuela Maria take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Manuela Maria

Personality Compatibility


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