Marcelo Pacheco in

Marcelo Pacheco

Questioner · DISC type c
Support Team Manager | CX Sales & Service Cloud at SAP
📍 São Leopoldo, Rio Grande do Sul, Brazil

Marcelo is a dedicated Support Team Manager at SAP, specializing in CX Sales & Service Cloud. With a career at SAP spanning over 15 years, he has a deep-rooted history with the company, starting as a consultant. He holds a Bachelors degree in System Analysis from Pontifícia Universidade Católica do Rio Grande do Sul.

He has a keen interest in leadership principles and professional development, demonstrated by his appreciation for Simon Sineks optimistic philosophies and resources like SAP PRESS. This reflects a commitment to both personal growth and elevating his team.

Marcelo felt an immediate connection with SAPs culture from his very first days in 2007, fostering a long-standing sense of admiration and gratitude.

Read the full overview →
Experience
21 Years
Current Role
Support Team Manager | CX Sales & Service Cloud
Job Level
Middle
Location
São Leopoldo, Rio Grande do Sul, Brazil
Personality Overview

How Marcelo shows up

Not Easily Convinced
Systematic
Price-Sensitive

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point. They prefer to do thorough analysis of any situation. They are more likely than others to negotiate on pricing and terms.

Priorities

Topics Marcelo cares about

Customer Experience
His current role as Support Team Manager for SAP's CX Sales & Service Cloud places him at the center of delivering excellent customer support.
Team Leadership
As a manager who follows thought leaders like Simon Sinek, he is focused on fostering a positive, development-oriented team environment.
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Career

Work history

10-2023
Support Team Manager | CX Sales & Service Cloud
SAP
10-2018 - 12-2023
HCM Support Team Manager
SAP
7-2007 - 10-2018
PP Support Consultant
SAP
6-2003 - 12-2006
Consultor de Implantação
TOTVS
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
1999 - 2005
Bachelor of System Analysis
Pontifícia Universidade Católica do Rio Grande do Sul
Social presence
in
Behavioral profile

DISC profile (public)

c

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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