Marcelo Pacheco in

Marcelo Pacheco

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Support Team Manager | CX Sales & Service Cloud at SAP
📍 São Leopoldo, Rio Grande do Sul, Brazil

Marcelo is a dedicated Support Team Manager at SAP, specializing in CX Sales & Service Cloud. With a career at SAP spanning over 15 years, he has a deep-rooted history with the company, starting as a consultant. He holds a Bachelors degree in System Analysis from Pontifícia Universidade Católica do Rio Grande do Sul.

He has a keen interest in leadership principles and professional development, demonstrated by his appreciation for Simon Sineks optimistic philosophies and resources like SAP PRESS. This reflects a commitment to both personal growth and elevating his team.

Marcelo felt an immediate connection with SAPs culture from his very first days in 2007, fostering a long-standing sense of admiration and gratitude.

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Experience
21 Years
Current Role
Support Team Manager | CX Sales & Service Cloud
Job Level
Middle
Location
São Leopoldo, Rio Grande do Sul, Brazil
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Marcelo cares about

Customer Experience
His current role as Support Team Manager for SAP's CX Sales & Service Cloud places him at the center of delivering excellent customer support.
Team Leadership
As a manager who follows thought leaders like Simon Sinek, he is focused on fostering a positive, development-oriented team environment.
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Career

Work history

10-2023
Support Team Manager | CX Sales & Service Cloud
SAP
10-2018 - 12-2023
HCM Support Team Manager
SAP
7-2007 - 10-2018
PP Support Consultant
SAP
6-2003 - 12-2006
Consultor de Implantação
TOTVS
In the press

Media appearances

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Education
1999 - 2005
Bachelor of System Analysis
Pontifícia Universidade Católica do Rio Grande do Sul
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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