Marcos Mendes in

Marcos Mendes

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Senior Director of Client Services – Brazil at ADP
📍 São Paulo, São Paulo, Brazil

Marcos is a senior executive with over 30 years of experience leading digital transformation and client services for multinational technology firms like ADP. He specializes in intelligent automation and managing multicultural teams across LATAM. His colleagues describe him as a genuine leader with strong strategic vision.

He is a proponent of a "People First" culture, believing that sustainable results and customer satisfaction are the byproducts of strong leadership and human connection, not just technology and KPIs. He emphasizes that feedback is an act of respect that accelerates performance and reduces anxiety.

Unique fact: In a previous management role, he successfully reduced employee turnover by 40% by implementing new talent development and engagement programs.

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Experience
28 Years
Current Role
Senior Director of Client Services – Brazil
Job Level
Senior
Location
São Paulo, São Paulo, Brazil
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Marcos cares about

Leadership & Culture
He frequently posts about his philosophy that culture, not just technology, sustains long-term results and that leaders must be continuous learners, not superheroes with all the answers.
Digital Transformation
Has a long track record of using RPA, AI, and intelligent automation to simplify complexity and drive sustainable operational improvements for large organizations.
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Career

Work history

4-2013 - 11-2018
Senior Director of Client Services – Brazil
ADP
7-2007 - 3-2013
Senior Operations Manager
ADP
7-1999
Senior Director of Client Services – LATAM
ADP
2-1998 - 7-1999
HR & Operations Manager
QUALITTY SERVICE EMPRESA DE COMPUTAÇÃO S/C LTDA
2-1997 - 1-1998
HR Coordinator
QUALITTY SERVICE EMPRESA DE COMPUTAÇÃO S/C LTDA
In the press

Media appearances

ILAcast #63 – Marcos Mendes (Senior Director of Client Services – LATAM, ADP). Featured in YouTube
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Education
1-2001 - 12-2002
Postgraduate Degree in Human Resources
FECAP
Bachelor’s Degree
Universidade São Judas Tadeu
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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