Marcos Mendes

Visionary
DISC Type : Ds

Senior Director of Client Services – Brazil at ADP

São Paulo, São Paulo, Brazil

Overview

Marcos is a senior executive with over 30 years of experience leading digital transformation and client services for multinational technology firms like ADP. He specializes in intelligent automation and managing multicultural teams across LATAM. His colleagues describe him as a genuine leader with strong strategic vision.

He is a proponent of a "People First" culture, believing that sustainable results and customer satisfaction are the byproducts of strong leadership and human connection, not just technology and KPIs. He emphasizes that feedback is an act of respect that accelerates performance and reduces anxiety.

Unique fact: In a previous management role, he successfully reduced employee turnover by 40% by implementing new talent development and engagement programs.

Personality Overview

Direct & Assertive

Goal-Oriented

Objective Evaluator

Reading between the lines and seeing beyond your words comes naturally to them.  They are very professional in their approach and can weigh multiple perspectives together. They exhibit a rare combination of being result-oriented but patient at the same time.

Topics They Care About

Leadership & Culture
He frequently posts about his philosophy that culture, not just technology, sustains long-term results and that leaders must be continuous learners, not superheroes with all the answers.
Digital Transformation
Has a long track record of using RPA, AI, and intelligent automation to simplify complexity and drive sustainable operational improvements for large organizations.
LATAM Operations
As Senior Director at ADP, he is responsible for the implementation and development of the LATAM Shared Services Center, covering Brazil, Peru, Chile, Argentina, and Colombia.

Media Appearances

ILAcast #63 – Marcos Mendes (Senior Director of Client Services – LATAM, ADP). Featured in YouTube

See Now

Work History

4-2013 - 11-2018
Senior Director of Client Services – Brazil at ADP
7-2007 - 3-2013
Senior Operations Manager at ADP
7-1999
Senior Director of Client Services – LATAM at ADP
2-1998 - 7-1999
HR & Operations Manager at QUALITTY SERVICE EMPRESA DE COMPUTAÇÃO S/C LTDA
2-1997 - 1-1998
HR Coordinator at QUALITTY SERVICE EMPRESA DE COMPUTAÇÃO S/C LTDA

Education

1-2001 - 12-2002
Postgraduate Degree in Human Resources from FECAP
Bachelor’s Degree from Universidade São Judas Tadeu

More Information

Social Presence :

Prographics :

Exp : 28 Location : São Paulo, São Paulo, Brazil Job Level : Senior Designation : Senior Director of Client Services – Brazil at ADP
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Insights For Selling To Marcos

During A Call Or A Meeting

DO's

  • Use phrases like 'your team deserves', 'best in class' etc.
  • Ask them at the end if they see a strong value prop in your product; expect an honest answer
  • Stick to your standard pitch and qualifying script, don't try to wing it

DONT's

  • Don't go over them unless you are left with no other option
  • Don't get into pricing discussions early on, steer conversation towards proven results
  • Avoid putting conscious effort into relationship-building

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Marcos is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Marcos

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Marcos move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Marcos take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Marcos

Personality Compatibility


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