Marie Dalby Madsen in

Marie Dalby Madsen

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Direktør | Digital development and Customer experience | Insurance claims at Gjensidige
📍 Copenhagen, Capital Region of Denmark, Denmark

Marie is the Director of Digital Development and Customer Experience at Gjensidige, where she leads insurance claims innovation. Her expertise spans digital strategy, AI product design, and customer experience, built upon a foundation in marketing and a Bachelor of Science from Aalborg University. She has a history of leading agile teams to success.

Outside of her formal role, Marie is a passionate advocate for her team, frequently celebrating their successes and actively recruiting new talent. She shows a keen interest in mentoring and inspiring the next generation of professionals, drawing inspiration from their creativity and intelligence.

She successfully transitioned from Head of Marketing to a Director of Digital Product Development, showcasing her diverse skill set and leadership.

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Experience
14 Years
Current Role
Direktør | Digital development and Customer experience | Insurance claims
Location
Copenhagen, Capital Region of Denmark, Denmark
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Marie cares about

Digital Customer Journey
Her entire career at Gjensidige has focused on enhancing the customer experience, from marketing channels to her current role in digital development and insurance claims.
AI Product Design
This is a specifically listed skill from her time as a Productchef, indicating a focus on leveraging new technologies for product development.
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Career

Work history

12-2025
Direktør | Digital development and Customer experience | Insurance claims
Gjensidige
11-2024 - 2-2026
Productchef | Digital development and Customer experience | Insurance claims
Gjensidige
3-2018 - 10-2024
Head of marketing, Denmark
Gjensidige
8-2014 - 2-2018
Marketingkonsulent, Channels, Nordic
Gjensidige
2-2014 - 7-2014
Digital kommerciel koordinator
Aller Media A/S
In the press

Media appearances

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Education
8-2008 - 6-2011
Bachelor of Science - BS
Aalborg University
2003 - 2006
studentereksamen
struer gymnasium
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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