Marie-Josée De Gagné

Observer
DISC Type : ci

Customer Engagement Training Lead at Pfizer

Montreal, Quebec, Canada

Overview

Marie-Josée is an experienced learning and development leader, currently serving as the Customer Engagement Training Lead at Pfizer. Her career includes over 20 years at Novartis, where she specialized in capability development and commercial excellence. She is a graduate of UQAM | Université du Québec à Montréal.

She is passionate about enabling employee growth and is driven by new professional beginnings. She values and shares inspiring content with her network, indicating an appreciation for continuous learning and thought-provoking conversations.

After an impressive 20-year tenure at Novartis, she embraced a new beginning by joining Pfizer.

Personality Overview

Assertive

Example Seeker

Value Driven

They can sound friendly and charming but can quickly change gears to become inquisitive and probing.  They are generally good communicators and can be hard to convince. They are likely to ask many questions and look heavily for supporting information.

Topics They Care About

Learning & Development
Her entire career is centered on enabling business performance and employee growth through strategic learning plans and coaching.
Business Transformation
Led the redesign of field associate roles during a major business model transformation in Novartis's oncology division.
Commercial Excellence
Previously designed learning experiences for product launches and sales meetings to support commercial teams at Novartis.

Media Appearances

Marie-Josée has no verified media appearances

Work History

5-2025
Customer Engagement Training Lead at Pfizer
7-2023 - 4-2025
Consultant, Learning and Development at Nudge Learning
4-2019 - 12-2022
Capabilities Development and Performance Excellence Lead at Novartis Oncology
1-2015 - 4-2019
Commercial Excellence Manager, Hematology at Novartis Oncology
1-2013 - 1-2015
Brand Manager, Neurosciences & Rheumatology at Novartis Pharma Canada

Education

Bac from UQAM | Université du Québec à Montréal

More Information

Social Presence :

Prographics :

Exp : 18 Location : Montreal, Quebec, Canada Job Level : Mid-senior Designation : Customer Engagement Training Lead at Pfizer
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Insights For Selling To Marie-Josée

During A Call Or A Meeting

DO's

  • Help them understand the risk aspect fully while inspiring confidence
  • Use phrases like ‘clear proof that’, ‘data shows’ etc.
  • Ask them questions to understand their needs better while staying affable

DONT's

  • Don’t rely excessively on your relationship with them to win the deal
  • Don’t brush off any concerns, take all questions seriously
  • Avoid making offhand commitments

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Marie-Josée is

  • Proven value, strong testimonials are important to them, relationships will have some weightage.
  • Will you ever get a clear answer from Marie-Josée

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Marie-Josée move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Marie-Josée take some risk or not?

  • They evaluate their decisions systematically and are less likely to take risks.

You And Marie-Josée

Personality Compatibility


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