Mariela Giselle Iglesias

Critic
DISC Type : C

Regional Head of Customer Service & Social Responsibility at Universal Assistance S.A.

Argentina

Overview

Mariela Giselle Iglesias serves as the Regional Head of Customer Service & Social Responsibility at Universal Assistance. A marketing specialist with a postgraduate degree in Customer Experience Strategy, she focuses on leading teams and enhancing client interactions. Colleagues describe her as responsible, professional, and proactive.

She is deeply committed to social impact, actively driving corporate responsibility initiatives. Mariela champions community support projects, notably a recent campaign to aid volunteer firefighters, and is passionate about fostering a culture of collaboration and innovation for a sustainable future.

She recently promoted the #DonarTeCuestaCero campaign to help firefighters in Alerce, Chile.

Personality Overview

Objective Thinker

Critic

ROI Driven

They like to take decisions independently and do not seek others' support often.  It is very likely that they will negotiate pricing or other important terms. They prefer to analyze logically and value objective facts over emotions.

Topics They Care About

Social Responsibility
Her role explicitly includes Social Responsibility, and she actively leads initiatives like "Transforming The Future" to generate a positive community impact.
Customer Experience
Her career is centered on improving the customer journey, supported by a postgraduate degree in Customer Experience Strategy and Management.
Community Engagement
Passionate about helping local causes, she recently spearheaded a social media fundraising campaign to support volunteer firefighters in Puerto Montt.

Media Appearances

Mariela has no verified media appearances

Work History

12-2011
Regional Head of Customer Service & Social Responsibility at Universal Assistance S.A.
6-2010 - 12-2011
Supervisora Customer Service - Tarjeta Más at Cencosud S.A.
7-2003 - 2-2010
Supervisora Comercial at Red Alternativa / Alternativa Gratis
7-2003 - 2-2010
Supervisora Comercial at Alternativa / Telephone 2

Education

6-2024 - 2-2025
Posgrado Estrategia y Gestión de Customer Experience from Universidad del CEMA
2007 - 2009
Tecnico Superior en Marketing from Fundacion de Altos Estudios en Ciencias Comerciales

More Information

Social Presence :

Prographics :

Exp : 22 Location : Argentina Job Level : Mid-senior Designation : Regional Head of Customer Service & Social Responsibility at Universal Assistance S.A.
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Insights For Selling To Mariela Giselle

During A Call Or A Meeting

DO's

  • Keep some extra margin while sharing pricing, they are likely to negotiate later
  • Be ready to answer many clarity-seeking questions and requests for information
  • Be ready for penetrating questions and critical examination of your pitch

DONT's

  • Don’t try too hard to build a relationship with them
  • Don't give superficial answers, they are easily rattled by them
  • Don’t rush them till they have clearly gotten all the necessary information

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mariela Giselle is

  • Proof of ROI, low pricing and objective proof points are the important factors for them.
  • Will you ever get a clear answer from Mariela Giselle

  • They do not mind saying no if they believe that it is the right decision.

Insights For Deal Planning

    How fast (or slow) will Mariela Giselle move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Mariela Giselle take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Mariela Giselle

Personality Compatibility


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