Mariela Giselle Iglesias in

Mariela Giselle Iglesias

Critic · DISC type C
Regional Head of Customer Service & Social Responsibility at Universal Assistance S.A.
📍 Argentina

Mariela Giselle Iglesias serves as the Regional Head of Customer Service & Social Responsibility at Universal Assistance. A marketing specialist with a postgraduate degree in Customer Experience Strategy, she focuses on leading teams and enhancing client interactions. Colleagues describe her as responsible, professional, and proactive.

She is deeply committed to social impact, actively driving corporate responsibility initiatives. Mariela champions community support projects, notably a recent campaign to aid volunteer firefighters, and is passionate about fostering a culture of collaboration and innovation for a sustainable future.

She recently promoted the #DonarTeCuestaCero campaign to help firefighters in Alerce, Chile.

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Experience
22 Years
Current Role
Regional Head of Customer Service & Social Responsibility
Job Level
Mid-senior
Location
Argentina
Personality Overview

How Mariela shows up

Objective Thinker
Critic
ROI Driven

They like to take decisions independently and do not seek others' support often. It is very likely that they will negotiate pricing or other important terms. They prefer to analyze logically and value objective facts over emotions.

Priorities

Topics Mariela cares about

Social Responsibility
Her role explicitly includes Social Responsibility, and she actively leads initiatives like "Transforming The Future" to generate a positive community impact.
Customer Experience
Her career is centered on improving the customer journey, supported by a postgraduate degree in Customer Experience Strategy and Management.
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Career

Work history

12-2011
Regional Head of Customer Service & Social Responsibility
Universal Assistance S.A.
6-2010 - 12-2011
Supervisora Customer Service - Tarjeta Más
Cencosud S.A.
7-2003 - 2-2010
Supervisora Comercial
Red Alternativa / Alternativa Gratis
7-2003 - 2-2010
Supervisora Comercial
Alternativa / Telephone 2
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
6-2024 - 2-2025
Posgrado Estrategia y Gestión de Customer Experience
Universidad del CEMA
2007 - 2009
Tecnico Superior en Marketing
Fundacion de Altos Estudios en Ciencias Comerciales
Social presence
in
Behavioral profile

DISC profile (public)

C

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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