Mark is a respected leader at USAA, currently serving as Director of Customer Experience. He specializes in implementing strategic initiatives through process improvement, integrated planning, and organizational transformations. Mark holds an Executive MBA from the UTSA Carlos Alvarez College of Business and an MBA from the University of the Incarnate Word.
Outside of his direct role, Mark maintains an interest in major technology and consulting firms like Microsoft and Accenture. Given his extensive educational and professional background in San Antonio, he likely follows local university and professional sports.
He is recognized as an expert in global back-office processing and Robotic Process Automation (RPA).
Read the full overview →They are friendly, approachable and love to make new connections. They are always positive and upbeat, so take their promises with a pinch of salt. They are really good at seeing what the long-term impacts of their decisions could be.
Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.
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