Mark Hellums

Energizer
DISC Type : I

Field Service Technician at Forerunner Technologies, Inc.

Cypress, Texas, United States

Overview

Mark Hellums is a Field Service Technician with three decades of experience in the telecommunications industry. He specializes in the installation and maintenance of large-scale traditional and VoIP solutions. With a vast number of technical certifications, including for UNIVERGE SV7000, he has a stated goal of returning to a management role.


He possesses an extensive list of over 20 specific technical certifications for various telecom systems, including numerous NEC and UNIVERGE platforms.

Personality Overview

Full Of Energy

Big Picture Person

Informal

They excel at seeing the bigger picture, and the long-term impact of their decisions.  They are naturally enthusiastic, so take their promise with a pinch of salt. They are people oriented, friendly and like creating new connections.

Topics They Care About

Telecom System Deployment
Has 30 years of experience installing and maintaining telecom systems for a wide range of users, from 10 to thousands.
VoIP & UC Solutions
His background includes large-scale deployments of VoIP solutions and applications supporting Unified Messaging, Collaboration, and Call Centers.
Career Management
He explicitly states a long-term professional goal to return to a management position, indicating an interest in leadership.

Media Appearances

Mark has no verified media appearances

Work History

3-2025
Field Service Technician at Forerunner Technologies, Inc.
1-2006 - 4-2006
Gulf States Regional Manager at Active Voice
8-1999 - 7-2003
Field Service Manager at NEC Unified Solutions
9-1995 - 9-2025
Technician- Master, West Field Operations at NEC Corporation of America
8-1995 - 9-2025
Senior Technician at NEC

Education

1987 - 1988
Education details unavailable from Texas State University

More Information

Social Presence :

Prographics :

Exp : 9 Location : Cypress, Texas, United States Job Level : N/A Designation : Field Service Technician at Forerunner Technologies, Inc.
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Insights For Selling To Mark

During A Call Or A Meeting

DO's

  • Be friendly and entertaining in your conversation
  • Share some stories about how you you have helped people in similar positions succeed
  • Use adjectives like ‘amazing’, ‘coolest’, ‘unbelievable’ etc.

DONT's

  • Don’t be too formal, focus on building comfort and trust
  • Avoid overloading them with too much detail
  • Avoid ifs and buts, don’t talk too much about the risks etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mark is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Mark

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Mark move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Mark take some risk or not?

  • They can take certain risks that are unlikely to have personal consequences.

You And Mark

Personality Compatibility


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