Mark Makuch in

Mark Makuch

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EVP, CX Strategy at Havas Health Network
📍 Toronto, Ontario, Canada

Mark Makuch is the EVP of CX Strategy at Havas Health Network, bringing over 25 years of agency experience focused on customer experience and healthcare. A graduate of York Universitys Schulich School of Business, he is described by colleagues as professional, insightful, and a great client leader.

Based in the New York or Toronto area, Mark has a keen interest in fostering creative collaboration and follows Canadian current events and politics. He also actively uses his network to support local musicians and recruit new talent for his growing team.

Unique fact: While at Klick, Mark led the strategy for the American Medical Associations "STEPS Forward" initiative, an award-winning program designed to help physicians combat burnout.

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Experience
14 Years
Current Role
EVP, CX Strategy
Job Level
Leadership
Location
Toronto, Ontario, Canada
Personality Overview

How Mark shows up

Communication Style
Decision Approach
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Priorities

Topics Mark cares about

Healthcare CX
His entire career and current EVP role are centered on customer experience within the health and pharmaceutical sectors.
Physician Burnout
Led strategy for the award-winning "STEPS Forward" initiative for the AMA, which created tools and resources to address physician practice challenges.
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Career

Work history

9-2024
EVP, CX Strategy
Havas Health Network
5-2022 - 9-2024
SVP Strategy
Havas Health CX
6-2016 - 5-2022
Vice President Strategy
Klick
7-2015 - 6-2016
Director, Strategy
Klick
6-2013 - 7-2015
Digital Strategist
Klick
In the press

Media appearances

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Education
1998 - 2002
MBA
Schulich School of Business - York University
1995 - 1997
MA
York University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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