Mark Morris

Examiner
DISC Type : cs

Sr. Customer Success Manager at NetApp

Raleigh-Durham-Chapel Hill Area, United States

Overview

Mark has no verified overview

Personality Overview

Overcautious

Status Quo Seeker

Tough To Convince

The only way to convince them is by showing them examples and ample proof.  They are always well-planned and adopt a systematic approach. They tend to be clear about their needs and limitations and are unlikely to promise too much.

Topics They Care About

Mark has no verified topics they care about

Media Appearances

Mark has no verified media appearances

Work History

12-2020
Sr. Customer Success Manager at NetApp
7-2015 - 12-2020
Global Support Account Manager at NetApp
11-2013 - 7-2015
Escalation Engineer at NetApp
1-2008 - 4-2010
Principal Consultant at Vertus Consulting Group
10-1998 - 10-2007
Assistant Vice President at Nomura Securities International

Education

Bachelor's degree from Rowan University
High School Diploma from TASIS-Switzerland

More Information

Social Presence :

Prographics :

Exp : 27 Location : Raleigh-Durham-Chapel Hill Area, United States Job Level : Middle Designation : Sr. Customer Success Manager at NetApp
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Insights For Selling To Mark

During A Call Or A Meeting

DO's

  • Expect them to be vague in response to your questions, ask firmly and pointedly
  • Expect them to be slow and cautious, encourage them to ask more questions
  • First of all, focus on building their confidence by sharing examples, case studies etc.

DONT's

  • Don't rely on relationship building even if they act pleasantly
  • Don't be very accepting if that is your natural style, stay firm
  • Don't push them too hard to make fast decisions, give them time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mark is

  • Proof of usage by others in the industry, case studies showing ROI are likely to work the best with them.
  • Will you ever get a clear answer from Mark

  • Often, they don't say no, or keep going about it in circles.

Insights For Deal Planning

    How fast (or slow) will Mark move?

  • They are some of the slowest movers and take their time reaching decisions.
  • Can Mark take some risk or not?

  • They have very low acceptance of risk even if they do not say it directly.

You And Mark

Personality Compatibility


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