Mark Wilson in

Mark Wilson

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Senior Operations Manager at SmithRx
📍 Salt Lake City Metropolitan Area, United States

Mark is a strategic operations manager with over 15 years of experience in technology and services, skilled in driving customer experience and managing large teams. He has worked with clients from small businesses to Fortune 100 companies at firms like Verizon and SmithRx and holds a Bachelor of Science from Utah Valley University.

He specializes in helping suppliers identify operational gaps to prevent revenue loss, a key achievement from his time at Wayfair.

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Experience
24 Years
Current Role
Senior Operations Manager
Job Level
Middle
Location
Salt Lake City Metropolitan Area, United States
Personality Overview

How Mark shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Mark cares about

Customer Experience
A primary focus throughout his career, with repeated emphasis on delivering "industry best" results for customers in diverse service environments.
Operational Management
Manages large-scale operations and teams of over 100 representatives to ensure productivity and timely completion of strategic projects.
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Career

Work history

3-2023
Senior Operations Manager
SmithRx
9-2019 - 1-2023
Senior Operations Manager
Wayfair
6-2013 - 3-2019
Associate Director- Business and Government
Verizon Enterprise Solutions
9-2001 - 6-2013
Operations Manager
Verizon Wireless
In the press

Media appearances

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Education
1996 - 2000
Bachelor of Science (B.S.)
Utah Valley University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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