Marta Cardoso

Captain
DISC Type : DS

Customer Success Manager at Chekin

Greater Barcelona Metropolitan Area, Spain

Overview

Marta is a customer-focused professional with experience in recruitment, quality, and training, currently working in customer success at Chekin. Described by colleagues as a positive, committed, and great communicator, she has a strong background in the hospitality tech industry. She holds a Bachelors degree from the University of Wales.

After making the life-changing decision to move to Barcelona nine years ago for her studies and career, Marta recently embarked on an exciting new adventure by relocating again. She is fluent in Portuguese and Spanish, and embraces new challenges and opportunities for growth.

Unique fact: Marta recently participated as a speaker in a webinar on how to automate guest check-in processes to comply with Portuguese government regulations.

Personality Overview

Long-Term Thinker

Output-Driven

Decisive But Calm

They are very professional in their approach and can weigh multiple perspectives together.  They exhibit a rare combination of being result-oriented but patient at the same time. Reading between the lines and seeing beyond your words comes naturally to them.

Topics They Care About

Customer Experience
Her career has progressed through customer care, quality, and training roles, culminating in her current position as a Customer Success Manager at Chekin.
Hospitality Tech
Her experience at Chekin and Olala Homes, along with her webinar on automating check-ins, demonstrates her expertise in technology for the travel and accommodation industry.
Process Automation
She recently spoke about using technology to automate guest check-ins, avoid manual errors, and improve efficiency, showing a focus on tech-driven solutions.

Media Appearances

Marta has no verified media appearances

Work History

12-2024
Customer Success Manager at Chekin
12-2023 - 9-2024
Product Manager at Olala Homes
1-2022 - 12-2023
Customer Care Supervisor at Olala Homes
4-2021 - 11-2021
Recruitment Specialist at Talent Search People
7-2020 - 4-2021
Quality & Training Specialist at Webhelp

Education

2015 - 2019
Bachelor's degree from University of Wales
2009 - 2012
Superior LEVEL 5 from Escolas do Turismo de Portugal

More Information

Social Presence :

Prographics :

Exp : 8 Location : Greater Barcelona Metropolitan Area, Spain Job Level : Middle Designation : Customer Success Manager at Chekin
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Insights For Selling To Marta

During A Call Or A Meeting

DO's

  • Ask them at the end if they see a strong value prop in your product; expect an honest answer
  • Let them know of potential risks but suggest mitigation methods alongside
  • Suggest clear next steps with confidence, don't be vague or hesitant

DONT's

  • Avoid putting conscious effort into relationship-building
  • Don't shy away from asking hard questions, but be extra polite
  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Marta is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Marta

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Marta move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Marta take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Marta

Personality Compatibility


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