Martha Perez Rasetti

Critic
DISC Type : C

Gerente Atención al Cliente at Falabella Financiero México

Monterrey, Nuevo León, Mexico

Overview

Martha Perez Rasetti is the Customer Service Manager at Falabella Financiero México, with extensive experience in leading call center operations for companies like Cencosud. She is skilled in budget administration and process improvement, holding a diploma in Omnichannel Customer Experience Management and a certification in Experience Design.

She is passionate about creating simple and effective experiences for clients. Her professional interests include major consumer brands like The Walt Disney Company and financial technology firms such as Fiserv, suggesting a focus on customer journey innovation and the technology that powers it.

Five years ago, a single phone call led to a pivotal career move that she describes as having changed her life and professional story.

Personality Overview

Negotiator

Critic

Objective Thinker

They are quite likely to negotiate on pricing or other key terms.  They like to take decisions independently and do not seek others' support often. They prefer to analyze logically and value objective facts over emotions.

Topics They Care About

Customer Experience
Her entire career is dedicated to customer service leadership. She actively posts about improving client experiences and holds a certification in Experience Design.
Call Center Management
Has a proven track record of managing call centers at multiple financial institutions and retail companies, focusing on planning, dimensioning, and continuous improvement.
Omnichannel Strategy
Holds a specialized diploma in Omnichannel Customer Experience Management, highlighting her expertise in creating integrated and seamless customer journeys across multiple touchpoints.

Media Appearances

Martha has no verified media appearances

Work History

1-2021
Gerente Atención al Cliente at Falabella Financiero México
4-2014 - 1-2021
Gerente Call Center at Cencosud S.A.
2-2007 - 4-2014
Sub Gerente Customer Service at Cencosud S.A.
10-2002 - 1-2007
Jefe Call Center at Banco Privado de Inversiones
7-1993 - 10-2002
Jefe Call Center at Teleperfomance

Education

3-2022 - 12-2022
DIPLOMATURA EN GESTIÓN OMNICANAL DE LA EXPERIENCIA DEL CLIENTE from Universidad Blas Pascal
4-2003 - 12-2003
Curso Posgrado " Call Center Management" from Universidad de Belgrano

More Information

Social Presence :

Prographics :

Exp : 32 Location : Monterrey, Nuevo León, Mexico Job Level : N/A Designation : Gerente Atención al Cliente at Falabella Financiero México
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Insights For Selling To Martha

During A Call Or A Meeting

DO's

  • If you can, show them industry reports or analyst comments instead of sharing anecdotal stories
  • Be formal and objective, they will appreciate it more
  • Don’t forget to mention how you compare to competition on both features and pricing

DONT's

  • Avoid phrases like ‘trust me’, ‘others just love’ etc.
  • Do not use very emotional or colorful language
  • Don’t try to give too many examples of other users, they like to make their own decisions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Martha is

  • Proof of ROI, low pricing and objective proof points are the important factors for them.
  • Will you ever get a clear answer from Martha

  • They do not mind saying no if they believe that it is the right decision.

Insights For Deal Planning

    How fast (or slow) will Martha move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Martha take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Martha

Personality Compatibility


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