Mary Katherine Roper in

Mary Katherine Roper

Enthusiast · DISC type i
Director, Customer Experience Enablement at Quince
📍 United States

Professional overview including current role context, leadership scope, domain focus, and career trajectory to help you understand background relevance before outreach.

Key behavioral and communication insights including interaction style, decision-making tendencies, and motivation drivers to tailor messaging and personalize conversations.

Business priorities, areas of interest, and practical outreach recommendations that can improve conversion quality for this professional.

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Experience
9 Years
Current Role
Director, Customer Experience Enablement
Job Level
Mid-senior
Location
United States
Personality Overview

How Mary shows up

Consensus Focused
Non-Confrontational
Optimistic

They prefer to build relationships rather than staying totally transactional. Unlike D or C types, they are convinced more by stories and testimonials. They are generally friendly, so be careful when relying on their word.

Priorities

Topics Mary cares about

Strategic Priorities
Topic insights and context to help personalize outreach and discovery conversations.
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Career

Work history

7-2025
Director, Customer Experience Enablement
Quince
1-2024 - 7-2025
Global Head, Customer Service & Sales Knowledge & Enablement
Wayfair
1-2023 - 2-2024
Senior Manager, Global Customer Service Technology, Analytics & Reporting
Wayfair
8-2022 - 1-2023
Senior Manager, Global Customer Service Effectiveness
Wayfair
1-2018 - 8-2021
Associate Director, Enrollment Analytics
Northeastern University
In the press

Media appearances

Media appearances and press coverage highlighting public visibility and thought leadership.
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Education
MPS Analytics
Northeastern University
Bachelor of Science
Samford University
Social presence
in
Behavioral profile

DISC profile (public)

i

Influence (I)

Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.

Other Quince Employees

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