Mary Katherine Roper

Enthusiast
DISC Type : i

Director, Customer Experience Enablement at Quince

United States

Overview

Mary has no verified overview

Personality Overview

Consensus Focused

Non-Confrontational

Optimistic

They prefer to build relationships rather than staying totally transactional.  Unlike D or C types, they are convinced more by stories and testimonials. They are generally friendly, so be careful when relying on their word.

Topics They Care About

Mary has no verified topics they care about

Media Appearances

Mary has no verified media appearances

Work History

7-2025
Director, Customer Experience Enablement at Quince
1-2024 - 7-2025
Global Head, Customer Service & Sales Knowledge & Enablement at Wayfair
1-2023 - 2-2024
Senior Manager, Global Customer Service Technology, Analytics & Reporting at Wayfair
8-2022 - 1-2023
Senior Manager, Global Customer Service Effectiveness at Wayfair
1-2018 - 8-2021
Associate Director, Enrollment Analytics at Northeastern University

Education

MPS Analytics from Northeastern University
Bachelor of Science from Samford University

More Information

Social Presence :

Prographics :

Exp : 9 Location : United States Job Level : Mid-senior Designation : Director, Customer Experience Enablement at Quince
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Insights For Selling To Mary Katherine

During A Call Or A Meeting

DO's

  • Invite them for a lunch or a drink/coffee
  • Speak from experience about success that the product has seen with other customers
  • Give them the opportunity to lead the conversation where possible

DONT's

  • Don’t be excessively objective, be like a storyteller with them
  • Don't be critical or challenge them openly, they can react defensively
  • Avoid overloading them with too much information

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mary Katherine is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Mary Katherine

  • They will hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Mary Katherine move?

  • Even when they are constantly engaged, they do not reach decisions quickly.
  • Can Mary Katherine take some risk or not?

  • They can take some low-probability risks if needed.

You And Mary Katherine

Personality Compatibility


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